Medical Receptionist / Administrator

About the Role

Te Whare Hauora | Health Centre, situated in Christchurch, New Zealand, is seeking a dedicated Medical Receptionist / Administrator to join their team. This permanent part-time role (0.96 FTE) involves working 36 hours per week onsite, contributing to a dynamic health service supporting students, staff, and visitors at the University of Canterbury.

Key Responsibilities

• Serve as the first point of contact providing professional reception and administrative support to ensure seamless daily operations of a busy medical practice.
• Coordinate patient appointments and manage enquiries efficiently.
• Maintain precise and confidential medical records compliant with privacy regulations.
• Handle financial processes including claims, invoicing, and account reconciliations.
• Support the Practice Manager with various operational and administrative tasks.
• Act as a primary user and troubleshooter for clinical information systems to maintain high-quality service delivery.

Candidate Profile

The ideal candidate will have proven experience in medical reception or healthcare administration, demonstrating a balance between attentive customer service and meticulous organizational skills in a fast-paced environment. Attention to detail, confidentiality, and the ability to manage multiple priorities are essential.

Required Experience and Skills

• Experience working in a healthcare or general practice reception/administration setting.
• Familiarity with patient management software, particularly Medtech, is highly valuable.
• Competence in managing financial transactions, claims processing, and account reconciliation in a busy office.
• Thorough understanding of the Health Information Privacy Code and ability to safeguard patient confidentiality.
• Proven capability to handle large volumes of enquiries and appointment scheduling while maintaining excellent customer service.
• Strong proficiency with Microsoft Office suite and general business software, with an aptitude for quickly mastering new technologies and acting as a systems champion.
• Alignment with the organisation's culture and values promoting positivity and inclusiveness.

Working Environment

You will be part of a multidisciplinary team comprising receptionists, nurses, doctors, counsellors, and the Practice Manager, contributing to a culture focused on excellent patient care, collaboration, and ongoing improvement.

Benefits

• Five weeks of annual leave plus five university holidays annually.
• Access to professional development and study opportunities.
• Generous superannuation contributions by the employer up to 6.75%.
• Flexible work arrangements and supportive workplace culture.
• Parental leave benefits including up to nine weeks paid leave by UC and 26 weeks government-paid leave, as well as onsite childcare.
• Various retail and on-campus discounts including in fitness and dining facilities.
• Working in an inspiring campus setting in revitalised Christchurch with comprehensive facilities.

Additional Information

This is an onsite position requiring New Zealand or Australian citizenship or permanent residency. Applications close on 16 August 2026; early applications are encouraged as interviews may be conducted before the deadline.

Please submit applications including cover letter and resume through the official careers channel; email applications are not accepted.