Medical Receptionist

Role Overview

Lodos Corporation LLC is supporting the hiring process for a new specialist dermatology clinic in Downtown Dubai. The clinic is focused on advanced hair restoration and regenerative treatments, and this role is central to shaping the patient experience from the first day of operations.

The position is for a Receptionist & Patient Coordinator who will serve as the main front-desk contact for patients and visitors. The job goes beyond standard reception duties and includes appointment handling, patient coordination, administrative support, and helping the clinic run smoothly on a daily basis.

Key Responsibilities

• Greet patients and guests in a courteous, polished, and confidential manner.
• Organize appointment bookings, reminders, confirmations, and new patient registrations.
• Respond quickly and professionally to calls, emails, and WhatsApp messages.
• Maintain patient files and ensure administrative records are complete and accurate.
• Handle payments and keep daily financial documentation up to date.
• Work closely with doctors and nursing staff to support efficient clinic flow.
• Arrange follow-up visits and contribute to patient retention efforts.
• Keep the reception area, waiting space, and refreshments aligned with premium hospitality standards.
• Assist with inventory requests and general office administration.
• Support the broader team in delivering a high-quality patient journey.

Required Experience and Skills

The clinic is seeking a seasoned, well-presented, and highly organised professional with strong communication skills and a service-focused mindset. This is a patient-facing role that requires discretion, efficiency, and the ability to manage multiple tasks in a fast-paced healthcare setting.

Desired Background

• At least 2 years of experience working as a medical receptionist or clinic receptionist.
• Prior exposure to a specialist medical, dermatology, or aesthetic clinic environment.
• Strong spoken and written English.
• Excellent customer service, presentation, and interpersonal skills.
• Proven ability to stay organised while handling several priorities at once.
• Hands-on experience with patient management or appointment booking systems.
• Comfortable using Microsoft Office and WhatsApp Business.
• Strong sense of professionalism, confidentiality, and attention to detail.

Preferred Profile

• Ability to communicate in Arabic and/or Russian.
• Previous experience in a premium private healthcare setting.

Compensation and Benefits

• Competitive pay package.
• Performance-linked incentives.
• Opportunity to join a premium specialist clinic at launch.
• Modern workplace in Downtown Dubai.
• Potential career growth as the business expands.

Additional Information

This is a full-time, onsite position based in Downtown Dubai, Dubai, United Arab Emirates.

The opportunity is ideal for someone passionate about patient care, front-desk excellence, and contributing to the launch and growth of a new healthcare brand.