Medical Receptionist

Position Overview

We are seeking a professional, organized, and empathetic Medical Receptionist to join our team. Acting as the primary contact for patients, this role is vital in ensuring a seamless and positive experience from the initial inquiry through ongoing care within the medical practice.

Key Responsibilities

• Greet and assist patients cordially and professionally.
• Respond to incoming calls, emails, and patient inquiries efficiently.
• Manage scheduling by booking, rescheduling, and confirming patient appointments.
• Register new patients and ensure all necessary documentation is accurately completed.
• Verify patient details and maintain precise electronic records.
• Support patients in filling out forms and collecting outstanding documents.
• Facilitate communication between patients, healthcare providers, and internal teams.
• Follow up with patients regarding appointments, documentation, and general queries.
• Maintain patient confidentiality following company policies and privacy laws.
• Oversee clinician calendars and manage appointment availabilities.
• Process referrals and update patient records as needed.
• Address patient concerns and escalate complex matters appropriately.
• Conduct general administrative functions such as filing, data entry, and document management.
• Consistently deliver a high level of customer service.

Candidate Requirements

• Prior experience in healthcare, medical administration, reception, customer service, or a patient-facing role is preferred.
• Exceptional verbal and written communication skills.
• Professional and confident telephone etiquette with strong rapport building skills.
• Able to multitask effectively, managing numerous calls, appointments, and administrative duties simultaneously.
• Excellent organizational skills and time management.
• Meticulous attention to detail and accuracy.
• Strong customer service orientation and problem-solving capabilities.
• Proficient in Microsoft Office (Word, Excel, Outlook) and adaptable to new technologies.
• Capable of working independently as well as collaboratively within a team.
• Compassionate, patient-centered approach coupled with professionalism.
• Ability to safeguard confidential information with discretion.
• Comfortable working in a fast-paced environment and handling shifting priorities.

Working Hours and Location

The role operates full-time, aligned with US hours from 9am to 5pm EST, functioning remotely.

Additional Information

Fraud Disclaimer: ReWorks Solutions does not request payments during recruitment nor require in-person office visits. All official communications are sent from an authorized ReWorks Solutions email. Candidates should confirm any suspicious messages directly with the company.