Medical Claims Assessor

About Partners Life

Partners Life ranks among New Zealand's largest life and health insurers. As part of the Dai-ichi Life Group, a globally recognized insurance leader, we are poised for significant expansion and opportunity.

We seek innovative and dedicated professionals eager to revolutionize the insurance sector. Our commitment lies in elevating industry standards, challenging conventional norms, and delivering true value through innovation and tailored advice.

If you want to develop your career in a transformative environment backed by a global group, Partners Life offers that opportunity.

Role Overview

We invite applications for the position of Medical Claims Assessor to join our proactive Medical Claims team. This role demands precise and prompt assessment and management of medical claims with empathy, transparency, and an outstanding client and adviser service ethos.

Applicants with prior insurance and medical claims experience or those ready for new challenges in this area are encouraged to apply.

Key Responsibilities

• Deliver transparent and clear claims decisions while guiding clients and advisers through the claims process.
• Manage the entire claims lifecycle including data entry, assessment, documentation, and payment processing.
• Ensure prompt acquisition and analysis of medical information for accurate decision-making.
• Follow established procedures for appropriate referral of claims.
• Support team objectives through collaboration and contribution to continuous improvement efforts.
• Maintain precise and traceable claim documentation within internal systems.
• Keep abreast of Partners Life’s products, insurance processes, and claims philosophy.

Candidate Requirements

• Demonstrated experience in insurance and medical claims handling.
• Strong skills in problem-solving and decision-making.
• Excellent command of written and oral communication with a high standard of correspondence.
• Customer-centric approach, managing relationships professionally and empathetically.
• Capability to manage workload independently within a cooperative team environment.
• Meticulous attention to detail, ensuring compliance and accurate record-keeping.
• Proficiency with Microsoft Office suite, especially Word and Excel, and aptitude for acquiring new technology skills.

Why Work with Us

• Join a supportive and dynamic team prioritizing teamwork and ongoing advancement.
• Access meaningful career development pathways.
• Eligibility for discretionary bonus after one year of service.
• Life insurance and income protection at no cost, plus discounts on medical insurance for permanent employees.
• Special leave benefits including birthday and long service leave.
• Salary top-up during maternity leave, options for reduced hours, and secondary parental leave.
• Flexible arrangements including hybrid working options.
• Work from a modern office located in Takapuna with scenic views.

Application Details

Applicants must hold the legal right to work in New Zealand. Recruitment agencies are not engaged for this vacancy. A brief assessment questionnaire may be part of the application process.