Marketplace Operations and Customer Support Internship
Jaipur, Rajasthan, India · Full Time internship
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- Stipend
- Stipend: INR 15,000 – INR 15,000 / month
- Duration
- 3 months
- Start
- Immediately
- Openings
- 1
Applicants must be available full-time onsite in Jaipur, able to start between August 7 and September 11, 2026, and commit to a 3-month internship. Fresh graduates or final-year students with related skills and interests from Jaipur only are eligible to apply.
- Work mode
- In office
- Education
- B.Com/BBA/MBA or related
- Resume
- Required to apply
About the internship
About the Internship
This internship offers hands-on experience in managing marketplace operations alongside providing customer support for an innovative e-commerce platform that integrates social media elements to create non-anonymous buying and selling transactions.
Marketplace Operations
- Manually verify and review product listings on Costco and BJ’s Wholesale Club websites.
- Collect and validate detailed product information including product names, SKU numbers, price updates, stock availability, and products that have been discontinued or replaced.
- Regularly update product data within TrueGether's in-house systems and spreadsheets following designated protocols.
- Maintain daily synchronization of inventory, pricing, and product availability.
- Detect and report inconsistencies such as major price variations, missing listings, or other data errors.
- Keep detailed daily logs and ensure timely completion of all assigned tasks.
- Adhere strictly to accuracy, consistency, and quality standards in all marketplace management tasks.
Customer Support
- Provide assistance to buyers and sellers regarding platform usage, order processing, dispute resolution, returns, cancellations, refunds, and account inquiries.
- Address customer communications promptly and professionally via email and internal ticketing systems with empathy and clarity.
- Investigate reported issues and collaborate with internal teams to ensure effective problem resolution.
- Follow established support guidelines and standard operating procedures to maintain a high-quality and consistent customer experience.
Who Can Apply
- Applicants must be available for a full-time, in-office internship based in Jaipur.
- Internship commencement should be between August 7, 2026, and September 11, 2026.
- Availability to commit for the entire 3-month duration is required.
- Candidates must have relevant interests and skills related to the role.
Additional Eligibility Requirements
- Final-year students or recent graduates pursuing degrees such as B.Com, BBA, MBA, or related fields.
- Prior experience in e-commerce operations is preferred.
- Experience in customer support, helpdesk services, or ticket management systems is beneficial.
- Proficiency in using Google Sheets, MS Excel, CRM systems, or ticketing platforms.
About the Company
TrueGether by PixalSoft integrates social media, mobile technology, analytics, and AI to foster a smarter, human-centric online marketplace. Unlike typical anonymous platforms, TrueGether leverages social profiles from networks like LinkedIn and Facebook to connect buyers and sellers transparently. This approach builds trust by showing social connections and feedback, creating a more personal buying and selling experience. The platform operates as a no-fee marketplace, enhancing the face-to-face feel of online shopping. The founding team brings expertise from top-tier business and technical schools combined with extensive e-commerce industry experience.
Compensation and Benefits
- Monthly stipend of INR 15,000 during the internship period.
- A certificate will be awarded upon successful completion of the internship.
- Opportunity for full-time employment with an expected salary range of INR 240,000 to INR 360,000 per year upon conversion.