Marketing Operations Specialist (Event & Email MarTech)

About the Company

Canva is a design platform with a global team focused on changing the way people create and experience design. The company works with employees, contractors, and freelancers around the world, while keeping collaboration strong and supporting flexible, remote-friendly ways of working.

Work Location and Engagement

This opportunity is centered on Sydney, New South Wales, Australia so the team can collaborate effectively and support day-to-day operations. It is a 6-month contract engagement with full-time hours each week.

Role Overview

This position sits within Marketing Technology (MarTech), which supports campaigns, lifecycle communication, event experiences, messaging, and marketing platforms. The team acts as a craft and operations hub, building scalable tooling, experimentation, and automation for global marketing teams.

Key Work Areas

• Create event pages and registration journeys in SplashThat and Canva’s CMS based on event stakeholder requirements, with the right naming structure, taxonomy, and data routing for downstream systems.
• Review event builds completed by colleagues or self-serve users, checking audience targeting, content display, compliance setup, and readiness for integrations.
• Configure and validate compliance elements for each event, including cookie banners, consent capture fields, and translated content for non-English events.
• Manage the SplashThat license rotation workflow by coordinating access changes with stakeholders so the available licenses are used efficiently.
• Maintain the SplashThat platform by improving themes, templates, forms, and localisation settings.
• Build and QA emails in Dyspatch and Braze, including audience segmentation, localised template content, and send logic setup.
• Handle incoming build requests through a ticketing queue, communicate production timelines clearly, and raise compliance concerns when self-service work introduces issues.

What Makes a Strong Fit

• Background in event technology, email marketing operations, or MarTech platform operations.
• Comfort learning unfamiliar tools quickly and working within detailed technical constraints.
• Strong precision when dealing with naming conventions, taxonomy, data setup, and compliance rules.
• Experience working in structured systems and process-driven environments where accuracy is essential.
• Hands-on experience with ticketing workflows and managing queued requests with clear stakeholder communication.
• Ability to work shift-based hours and collaborate well across time zones, with strong written communication for asynchronous work.
• An automation-focused mindset with an interest in reducing repeated manual work through scalable solutions.
• Working knowledge of GDPR, consent management, and wider global privacy requirements, or a strong willingness to learn them.

Team Context

Event MarTech Operations partners closely with event stakeholders and cross-functional teams to help deliver high-impact events at scale. The team connects platform strategy with execution so event experiences can be delivered consistently, efficiently, and with measurable business impact.

Additional Information

Hiring decisions for contractor roles are made based on experience, skills, and passion. Candidates are asked to share their pronouns and any reasonable adjustments they may need during the contractor-accreditation interview process. Contractor-accreditation meetings are held virtually. Canva encourages applications from people with a wide range of backgrounds and skills, even if they do not match every listed requirement.