Managing Director - West Region

About the Role

Summit Tech Partners is looking for a seasoned Managing Director to lead and grow the West Region's operations within a Managed Service Provider (MSP) setting. This senior leadership position has end-to-end responsibility for the region's business outcomes including profit and loss, client retention, operational efficiency, and strategic expansion initiatives across the Western United States.

Key Responsibilities

• Direct all facets of West Region business activities, ensuring financial, operational, and customer success goals are accomplished.
• Assume full accountability for the regional Profit & Loss including revenue increase, profitability, budgeting, forecasting, and overall financial management.
• Formulate and implement business strategies for the region that align with corporate objectives and growth plans.
• Lead, coach, and nurture a decentralized team of leaders and individual contributors.
• Enhance client retention by cultivating trusted partnerships with major enterprise customers and senior stakeholders.
• Act as the top executive contact for critical client accounts, ensuring excellent satisfaction and service delivery standards.
• Work collaboratively with cross-functional departments to improve service efficiency, operational processes, and client outcomes.
• Identify and exploit opportunities for business growth, market expansion, and increased revenue in the Western U.S.
• Set performance standards and accountability frameworks to guarantee consistent execution and achievement of objectives.

Required Qualifications

• Bachelor's degree or similar professional experience.
• Over 10 years of advancing leadership experience within the Managed Services Provider industry.
• Proven management of regional or multisite business operations with full P&L responsibility.
• Demonstrated expertise in client retention, customer success, and strategic account oversight.
• Experience leading sizeable, multi-tiered teams with both direct and indirect reports.
• Proficiency in establishing and maintaining executive-level relationships with enterprise clients.
• Strong knowledge of service delivery, operational leadership, and client engagement best practices.
• Familiarity with business, technology, and market trends specific to the Western U.S.
• Outstanding leadership, communication, negotiation, and strategic planning capabilities.

Preferred Qualifications

• Background in spearheading growth within technology services or IT consulting sectors.
• Established network of enterprise contacts throughout the Western U.S. market.
• Advanced degree such as an MBA is favored.

Key Competencies

• Executive Leadership
• Strategic Business Management
• Financial Acumen and P&L Oversight
• Client Retention and Customer Success
• Enterprise Relationship Management
• Team Development and Organizational Leadership
• Excellence in Service Delivery
• Regional Market Knowledge
• Growth and Revenue Strategy