Manager, Store Operations

About Bath & Body Works

At Bath & Body Works, we foster an inclusive environment where everyone belongs. Our dedication is towards offering outstanding fragrances and memorable customer experiences while actively recruiting and nurturing top talent. We also prioritize improving our communities and environmental sustainability to enrich lives.

Role Overview

This position is pivotal in planning, coordinating, and delivering key initiatives and new operational concepts that support both short-term and long-term growth objectives through field evolution. Collaborating closely with enterprise leaders and partners, this role interprets strategic roadmaps, prepares teams for operational changes impacting both customers and associates, and continuously evaluates operational improvements, priorities, organizational changes, and risks affecting daily operations.

Key Responsibilities

• Investigate and analyze innovative operational practices to guide our strategic roadmap and enhance the store operating model, including customer loyalty programs, BOPIS, universal cart, checkout processes, AI, and in-store optimization.
• Direct daily strategy and execution of the Buy Online, Pick Up In Store (BOPIS) program, focusing on prioritizing improvements and ensuring holiday readiness.
• Oversee the development and implementation of BOPIS initiatives designed to modernize field capabilities and facilitate scalable omnichannel growth.
• Conduct store visits alongside Field Leadership to observe current operations and gather feedback for prioritizing process improvements and initiatives.
• Document field insights and propose future state practices aimed at reducing complexity and maximizing sales growth for the field organization.
• Effectively communicate comprehensive assessments of proposed recommendations—including organizational impacts, trade-offs, risks, costs, benefits, and opportunities—to home office and field leadership.
• Partner with various departments including Field Leaders, Store Operations, Technology Services, Human Resources, and Finance to implement and execute agreed-upon solutions.
• Engage in regular meetings at home office and field levels to support ongoing initiatives.

Qualifications

• Three to five or more years managing store projects or operational rollouts in retail or corporate settings.
• Proven ability to collaborate with and influence key business leaders in developing operational strategies and solutions.
• Experience leading complex projects in fast-paced, collaborative, and change-driven environments, with strengths in leadership, team building, influence, and conflict resolution.
• Excellent verbal and written communication capabilities.
• Demonstrated leadership skills in developing and motivating teams.
• Willingness and ability to travel frequently, including overnight stays.

Preferred Skills (Trainable on the Job)

• Expertise in creating content and solutions tailored to field audiences grounded in deep knowledge of operating models.
• Strong negotiation and communication skills at all organizational levels.
• Influential in guiding partners to select solutions that optimally support initiative goals.
• Robust analytical and strategic planning competencies.
• Experience in retail, particularly store and field leadership, is advantageous.

Education

Bachelor’s degree or equivalent professional experience required.

Core Competencies

• Lead with curiosity and humility.
• Build high-performing teams for current and future success.
• Inspire and influence with clear vision and purpose.
• Observe, engage, and connect with stakeholders.
• Strive for operational excellence.
• Deliver measurable business results.

Benefits

• Comprehensive medical, dental, vision, and pharmacy coverage with access to an onsite wellness center and pharmacy at the Columbus, OH headquarters.
• 401(k) plan including company matching and discounted Associate Stock Purchase Program.
• Mental health and wellness support at no cost via an Employee Assistance Program (EAP).
• Paid time off and parental leave; family-oriented benefits including family building support, childcare discounts, and various insurance options.
• Tuition reimbursement and scholarship opportunities for continued education.
• 40% merchandise discount plus complimentary product benefits.

For further details on benefits, visit the Bath & Body Works benefits portal.