Manager, People & Culture

About Fairmont Vancouver Airport

Located just steps from airline gates, Fairmont Vancouver Airport features 397 well-appointed guest rooms and suites. As the only hotel situated inside Vancouver International Airport, our rooms offer floor-to-ceiling soundproof windows with clear views of the runways and North Shore Mountains. Recently renovated, Fairmont Gold rooms on the top floor provide exclusive access to premium services and the Fairmont Gold Lounge.

We cultivate an inclusive and empowering workplace culture that places people at the core of our operations. Recognized as one of Canada’s Great Places to Work®, our leadership is over 50% female, and more than half of promotions are awarded from within our team.

Role Overview

As Manager, People & Culture, you will be instrumental in attracting, engaging, developing, and supporting staff while nurturing a positive workplace environment. You will collaborate with hotel leaders to implement impactful HR initiatives, provide daily People & Culture assistance, and enhance the colleague experience.

Key Responsibilities

• Manage end-to-end recruitment, ensuring an outstanding candidate journey and positioning the hotel as a top employer via recruitment events, partnerships, and onboarding processes.
• Design, facilitate, and improve learning and development programs including onboarding, leadership, service excellence, and compliance training to enhance colleague skills aligned with business goals.
• Lead recognition and engagement efforts by managing reward programs, supporting performance reviews, conducting new hire feedback sessions, and fostering an inclusive and positive work culture.
• Act on behalf of the Director, People & Culture when needed, offering coaching and guidance to leaders on HR issues such as employee relations, performance management, and policy interpretation.
• Support planning and execution of HR programs, events, and strategic initiatives that boost engagement and organizational effectiveness.
• Build trusting relationships across the hotel by providing prompt, professional HR support, promoting collaboration, accountability, and service excellence.
• Assist with workplace Health and Safety initiatives, including training, committee involvement, compliance activities, and ongoing improvement efforts.
• Maintain high professional standards, confidentiality, and integrity while supporting departmental goals and performing additional related duties as required.

Qualifications & Skills

• Post-secondary education in Human Resources, Hospitality Management, Business Administration, or equivalent experience preferred.
• Background in operational roles within luxury hospitality is advantageous.
• Proven track record managing training programs and full-cycle recruitment processes.
• Excellent interpersonal and communication skills, both oral and written, capable of fostering strong stakeholder relationships.
• Proficient in Microsoft Windows applications.
• Strong analytical and problem-solving capabilities.
• Self-motivated, energetic, and initiative-taking individual who embraces challenges.
• Skilled communicator and facilitator.
• Highly organized, proactive, disciplined, and innovative.

Additional Information

We are committed to diversity and inclusion, striving to attract, recruit, and promote candidates from diverse backgrounds.

By joining this team, you will have opportunities for global travel, involvement in corporate social responsibility initiatives, and comprehensive benefits including medical coverage, pension plans, paid leave, and employee discounts.

The starting salary is competitive at $75,000, adjustable based on experience.