Manager, People and Culture

Company overview

Tully Luxury Travel, established in 1987, is among North America’s most long-standing luxury travel brands. The company combines deep industry experience with a forward-looking approach, serving travelers who expect highly tailored, premium journeys. Its expertise spans custom travel planning and luxury cruise experiences, including private villas and high-end ocean and river voyages. The organization values trust, excellence, and the idea that outstanding client service starts with outstanding people.

Role summary

The Manager, People and Culture will own and support the employee experience across the organization. This includes hiring, onboarding, performance support, employee relations, and engagement. The position is full-time and hybrid, based in Toronto, Ontario, with a mix of office presence and work-from-home flexibility. Occasional travel to the Mississauga corporate office is required.

Key responsibilities

• Run the full hiring cycle, along with onboarding and exit processes, from start to finish.
• Manage benefits administration and periodically review market benchmarks.
• Create, refresh, and roll out HR policies that align with current Canadian and U.S. legal requirements.
• Design a learning and development structure, including support for short-form micro-learning.
• Strengthen employee engagement and help maintain a culture grounded in trust.
• Plan and deliver internal communications such as newsletters and similar updates.
• Identify and implement better ways of working, including practical use of technology and AI where relevant.
• Support employee relations by coaching, counseling, and where necessary disciplining employees, while also advising managers on related matters.
• Handle employee questions about HR policies, benefits, and workplace procedures.
• Coordinate external HR support providers and collaborate with vendors as needed.

Qualifications and experience

The ideal candidate brings 5 to 7 years of progressive HR experience, preferably in hospitality, luxury travel, or another service-oriented environment. They should have a strong record of managing end-to-end recruitment and creating talent strategies that attract and keep high-performing people. This role also requires someone who can act as a dependable advisor to managers and leaders on performance, relations, and broader people matters. A genuine interest in people and culture is important, along with the ability to shape employee experiences that reflect a premium brand.

Required knowledge and tools

• Post-secondary study in Human Resources, Business, or a related discipline.
• CHRP or CHRL designation, or active progress toward one, is preferred.
• Working knowledge of Ontario employment standards and an understanding of U.S. employment law is an advantage.
• Comfort using HRIS and modern people platforms such as Rippling and Ceridian.
• Interest in AI-enabled HR tools and willingness to encourage technology adoption within the people function.

Compensation and benefits

• Base salary of CAD 85,000 to CAD 100,000 per year, depending on experience, skills, and internal equity.
• Comprehensive health and dental coverage.
• Travel passes and access to industry rates.
• Support for professional development and designation-related expenses.

Additional information

Tully Luxury Travel offers an inclusive, energetic workplace with flexibility for remote work. The company is committed to employment equity and can provide accommodations during any stage of the hiring process upon request. As part of employment, background checks are required. Only candidates selected for interview will be contacted.