Manager of Supervision

Role overview

The General Commercial Gaming Regulatory Authority (GCGRA) is seeking a Manager of Supervision to lead the daily execution of supervision policies and procedures. In this role, you will help oversee gaming operators and licensees so they remain aligned with regulatory obligations, support the integrity of the gaming sector, and safeguard player interests. The position also involves identifying compliance gaps, monitoring risk, and escalating concerns in a timely manner.

Key responsibilities

• Track and assess whether licensees are meeting regulatory obligations in accordance with the GCGRA supervision framework and related methods.
• Handle routine interactions with licensees, including the administrative follow-up needed to keep supervision activities moving smoothly.
• Deliver supervision tasks accurately and on time, with a strong focus on spotting risks early and understanding licensee operations and compliance controls.
• Carry out scheduled inspections and reviews of gaming venues and establishments to verify adherence to regulatory standards.
• Use monitoring tools and established processes to follow operator and licensee activity, flag non-compliance, and recommend corrective or enforcement action where required.
• Review data and key performance indicators to identify patterns, unusual activity, and threats to the integrity of the gaming industry.
• Draft clear and timely reports, briefs, and supporting documentation for senior leadership, summarizing findings, observations, and recommended actions.
• Work closely with internal teams to ensure coordinated delivery of both internal processes and external-facing regulatory activities.
• Liaise with external parties, including other regulatory bodies, when coordination is needed.
• Contribute practical input on regulatory requirements, standards, and industry best practices to strengthen the regulatory framework.
• Support the creation and updating of gaming regulations, policies, and guidelines.
• Share knowledge with colleagues and encourage a collaborative approach to supervision work.

Qualifications

• Strong background in regulatory compliance, supervision, or a similar function within gaming or a regulatory environment.
• Good working knowledge of gaming legislation, regulatory requirements, and industry standards.
• Familiarity with supervision models, risk-based approaches, and related methodologies.
• Well-developed analytical thinking, troubleshooting, and decision-making abilities.
• Excellent verbal and written communication skills, with the ability to work effectively with varied stakeholders.
• A university degree or relevant professional certification in regulatory compliance, supervision, or a related area.

About the organization

GCGRA is the federal authority responsible for regulating and overseeing commercial gaming in the United Arab Emirates. Headquartered in Abu Dhabi, it serves as the exclusive national body with authority to license, regulate, and supervise all commercial gaming activities and facilities across the UAE. Its mission is to support sustainable growth through world-class gaming operations and effective regulation guided by integrity, innovation, and responsible practices.