Manager of Patient Experience

Role Overview

An established healthcare organization located in Queens seeks a Manager of Patient Experience to lead initiatives aimed at elevating patient satisfaction across a multi-facility hospital network. This position offers the chance to significantly influence patient care quality by collaborating closely with both executive and clinical leadership teams to foster a culture committed to outstanding service excellence.

Key Responsibilities

• Guide and manage a team of Patient Experience Specialists spanning several hospital locations
• Oversee programs focused on patient satisfaction, including service recovery and handling of patient grievances
• Examine HCAHPS and other patient experience metrics to detect patterns and develop strategies for improvement
• Collaborate with clinical and operational management to enhance person-centered care procedures
• Advance initiatives such as Planetree and Age-Friendly Health System to nurture a culture of superior patient care

Qualifications and Experience

• A bachelor’s degree in Healthcare Administration, Nursing, Public Health, or related discipline is required; a master’s degree is preferred
• Minimum of five years in roles related to patient experience, advocacy, healthcare operations, or leadership in a hospital environment
• Proven experience with HCAHPS and patient satisfaction improvement projects
• Knowledge of Planetree philosophy and person-centered care models is essential

Compensation

The salary range for this position is between $85,000 and $95,000 per year.