Manager of Education and Continuous Improvement - Revenue Cycle

Organization Overview

Mayo Clinic stands as a top-ranked healthcare provider recognized for excellence across numerous specialties by U.S. News & World Report. Committed to prioritizing patient care, Mayo Clinic equally invests in its staff through competitive pay and a comprehensive benefits package designed to support employees and their families now and long-term. Continuous education and opportunities for career growth are a staple of the organization, enabling employees to develop lasting successful careers.

Benefits Overview

• Medical coverage with multiple plan choices.
• Dental insurance options including Delta Dental or flexible reimbursement accounts.
• Vision plans featuring a broad national provider network.
• Pre-tax savings opportunities via Health Savings Accounts (HSA) and Flexible Spending Accounts (FSAs) for eligible expenses.
• Robust retirement plans to support future financial security.

Role Summary

This hybrid role requires residency within 100 miles of one of Mayo Clinic’s campuses in Jacksonville, FL; Phoenix, AZ; or Rochester, MN to accommodate occasional onsite duties. The position’s primary focus is to lead initiatives advancing education, change management, and Lean process improvement within Revenue Cycle divisions.

The manager directs and empowers specialized teams focused on employee learning, organizational change, and Lean methodology implementation.

Core Responsibilities

• Lead professional and supervisory personnel in Revenue Cycle, participating in strategic planning at an enterprise level.
• Translate organizational vision into actionable, effective outcomes.
• Delegate tasks and authority appropriately to ensure execution of departmental functions.
• Oversee daily operations across multiple functions and possibly multiple sites, providing resources and guidance.
• Serve as a catalyst for process improvement, facilitating new ideas and mediating complex issues.
• Maintain awareness of external environmental trends affecting the department.
• Engage in managing the Enterprise Revenue Cycle by chairing or serving on projects, task forces, councils, and committees.
• Act as liaison between various sections, departments, and external agencies.
• Promote customer service excellence and foster collaboration among physicians and administrative partners.
• Build cohesive teams and participate in employee retention strategies.
• Travel as required by assignments.

Candidate Qualifications

• Bachelor’s degree with at least eight years of experience, including a minimum of two years in financial leadership; or Master’s degree with six years of relevant experience including two years of financial leadership.
• Alternatively, a candidate with twelve years of relevant experience including two years of financial leadership may be considered in lieu of a degree.
• Prior leadership in healthcare revenue cycle preferred.
• Professional certifications related to financial management or healthcare are advantageous, with Healthcare Financial Management Association (HFMA) certification particularly valued.
• Experience leading adult education programs, organizational change initiatives, or applying Lean continuous improvement methods within healthcare or revenue cycle contexts is highly desirable.
• Authorization to work in the U.S. without need for current or future sponsorship by Mayo Clinic (e.g., citizenship, permanent residency, refugee status).

Additional Work Details

• Position exemption status: Exempt
• Annual salary range: $107,452 to $168,292
• Benefit eligibility: Yes
• Standard workweek: Full-time, Monday through Friday, 80 hours typically during business hours.
• Weekend and night work as needed.
• International assignments not applicable.

Location and Culture

Mayo Clinic’s reach extends beyond Minnesota with major campuses in Arizona, Florida, and Minnesota, as well as other locations across the Midwest and internationally. Each site provides a unique environment fostering growth and balance in professional and personal life.

Equal Employment Opportunity

The organization is committed to creating an inclusive environment, offering fair employment consideration regardless of race, religion, gender identity, sexual orientation, disability, veteran status, or other protected categories. Participation in government verification programs is standard to confirm employment eligibility.