Manager of Client Management

Role overview

This opportunity is being handled through a partner company, which will manage all applications and subsequent hiring steps. The employer is seeking a Manager of Client Management in the United States.

The role centers on guiding strategic relationships with high-value global enterprise clients, with a strong focus on expanding revenue and improving long-term profitability.

You will manage complex multinational account portfolios and serve as a trusted partner to senior stakeholders and executive teams.

The position combines consultative account leadership, commercial planning, and analytics-led decision-making to uncover growth opportunities.

In this role, you will strengthen client engagement while developing solutions that improve value delivery and operational results.

This is a highly strategic, relationship-focused position within a global matrix organization that requires close collaboration across regions.

You will help design account strategies across multiple markets, ensuring client needs align with the company’s broader value proposition.

The work environment is fast-moving, international, and centered on delivering measurable business impact through durable partnerships.

Key responsibilities

• Own and expand a portfolio of global multinational accounts, with responsibility for revenue growth and long-term client retention.
• Create and implement account plans designed to improve profitability and grow non-transactional revenue.
• Develop strong, trusted relationships with senior and executive-level contacts across complex global organizations.
• Use market and competitor insights to spot opportunities and reinforce the value proposition.
• Run executive business reviews, quarterly and annual client meetings, and strategic planning discussions.
• Identify additional revenue streams by understanding client business goals and unmet needs.
• Direct global account strategy across multiple regions while aligning regional teams around common objectives.
• Build pricing approaches and support ongoing P&L management to improve account performance.
• Handle contract negotiations, renewals, and RFP activity to secure long-term partnerships.
• Work closely with cross-functional teams to improve service delivery, client outcomes, and account growth.

Requirements

• At least 5 years of experience in global account management, client success, or enterprise sales.
• Demonstrated success managing large, complex, multinational client portfolios.
• Strong consultative sales capability with a clear record of increasing revenue and profitability.
• Experience influencing C-suite executives and other senior decision-makers.
• Solid financial understanding, including P&L oversight and identification of profitability drivers.
• Excellent communication skills, including storytelling and executive-level presentations.
• Ability to build structured account plans and deliver measurable outcomes.
• Background working in matrixed, global, and cross-functional environments.
• Strong negotiation experience, including RFP handling and contract renewals.
• Comfort with business tools such as Excel, PowerPoint, Word, and CRM systems like Salesforce.
• Ability to work remotely and travel occasionally for executive reviews.
• Bachelor’s degree preferred, or equivalent professional experience.

Benefits

• Base salary between USD 71,862 and USD 121,862, depending on experience and location.
• Eligibility for an annual discretionary performance bonus.
• Health coverage and broader benefits that include medical, dental, vision, and wellness support.
• Retirement support and financial wellbeing programs.
• Flexible remote-friendly working arrangements.
• Paid parental leave and family support offerings.
• Access to learning platforms and professional development tools.
• Travel perks and discounts through global travel providers.
• Inclusive culture with employee resource groups across regions.
• Strong emphasis on career growth and internal mobility.

Additional information

Selection is managed by the partner employer after the initial matching and shortlist process. Applications are reviewed against the role’s core requirements, and the partner company makes the final hiring decisions, including interviews and assessments.

By applying, candidates acknowledge that personal data may be processed to evaluate candidacy and shared with the hiring employer where necessary for recruitment purposes, including under applicable data protection laws such as GDPR. Candidates may exercise rights related to access, correction, deletion, and objection.

Automated tools may support parts of the recruitment workflow, such as resume review and response analysis, but human review remains part of the process and final hiring decisions are made by people.