Manager - Commercial Operations (Real estate)

Role overview

Qatari Diar is seeking an experienced Manager for Commercial Operations to take ownership of the full administrative cycle for sales and leasing activity. The role focuses on delivering accurate, compliant, and efficient transaction handling while supporting a smooth customer journey.

What you will handle

• Manage the complete back-office process for sales and leasing transactions, including customer onboarding, document processing, and handover coordination.
• Administer CRM activities, maintain data quality, and prepare sales and leasing reports, analytics, and performance tracking outputs.
• Ensure every transaction follows internal controls, governance rules, company policies, and operating procedures.
• Oversee commission administration, verify calculation accuracy, and support continuous process improvement for the Sales & Leasing function.
• Build, refine, and maintain standard operating procedures, workflow steps, and service standards for commercial operations.
• Adopt digital tools, automation solutions, and analytics platforms to improve efficiency and strengthen decision-making.
• Work closely with sales, leasing, finance, and legal teams to keep transaction flows moving without delay.
• Track operational KPIs such as turnaround time, CRM accuracy, and the speed of commission processing.
• Measure performance against governance compliance targets and customer onboarding satisfaction goals.
• Prepare regular performance updates, dashboards, and commercial operations reports.
• Share transaction updates, exceptions, and compliance information with stakeholders, including Finance and Legal.
• Identify and address risks linked to transaction mistakes, data issues, commission disagreements, and governance gaps, with appropriate contingency planning.
• Put safeguards in place for CRM data protection, confidentiality, and audit preparedness across all commercial records.

Requirements

• At least 10 years of experience in commercial operations, sales or leasing administration, or CRM management, ideally within real estate or a similar industry.
• Strong background in transaction administration, commission handling, governance, and improving operational workflows.
• Hands-on experience with CRM systems, sales analytics, and reporting or dashboard tools.
• Demonstrated ability to lead teams, manage compliance, and coordinate effectively across functions.
• Bachelor’s degree in Business Administration, Accounting, or Finance.

Additional information

This position is focused on commercial operations within the real estate sector and requires a candidate who can combine operational discipline with analytical thinking and stakeholder coordination.