Manager, Client Success

About Revology

Revology is a healthcare revenue cycle management company that leverages technology to provide outsourced RCM services to hospitals, health systems, and physician groups. Our innovative approach blends advanced technology with skilled professionals to optimize revenue cycle outcomes. We foster an inclusive workplace that values diversity and encourages all employees to bring their authentic selves and unique perspectives. Revology is an equal opportunity employer welcoming applicants from diverse backgrounds including women, people of color, individuals with disabilities, and members of the LGBTQIA+ community.

Role Overview

The Manager, Client Success acts as a key relationship owner for clients, driving adoption, enhancing revenue cycle performance, and ensuring exceptional service quality. This role requires close collaboration with internal teams and client stakeholders to deliver clear communication, strategic insights, and measurable benefits throughout the revenue cycle process.

Key Responsibilities

• Manage assigned client accounts as the primary advocate and change leader, representing the Voice of the Customer.
• Guide clients through the entire journey from implementation readiness through ongoing service maintenance, ensuring best revenue cycle practices, KPIs, and service standards are met.
• Conduct regular business reviews, performance reporting, and strategic planning discussions across various revenue cycle leadership levels.
• Collaborate with Product and Reporting teams to track product usage and performance metrics, identifying opportunities for improvements and client engagement enhancement.
• Perform workflow evaluations utilizing revenue cycle expertise and internal tools (Auxo) to propose optimized strategies.
• Monitor contract performance and assist with client renewals and service expansions.
• Adhere strictly to all compliance policies to safeguard patient privacy and confidentiality.
• Promote a positive and collaborative team culture, contributing to the overall health and harmony of the organization.

Essential Qualifications and Experience

• Bachelor’s degree in business, healthcare administration, or related field, or equivalent professional experience.
• Minimum of 5 years in healthcare consulting, management, or leadership roles focused on revenue cycle management, preferably within SaaS or technology-enabled services.
• Comprehensive knowledge of front-end, middle, and back-end revenue cycle operations with the ability to analyze and translate performance data into actionable recommendations.
• Strong communication skills to simplify complex technical and operational concepts and build trust across client teams.
• Excellent problem-solving abilities to proactively identify risks, analyze trends, and support technology adoption.
• Technical aptitude with comfort in system functionalities, data integrations, and CRM tools, especially Salesforce.
• Experience with healthcare SaaS platforms and familiarity with multiple EHR/Patient Account platforms is an advantage.

Additional Work Requirements

• Reliable high-speed internet connection with speeds of 40 Mbps or higher for remote work.
• Able to handle physical tasks such as lifting office equipment (1-25 lbs) unassisted, sustained sitting, and manual dexterity for effective communication and workstation use.
• Work primarily occurs indoors in a professional office-like setting; maintaining professional conduct and appearance is expected.

Employment Eligibility

Applicants must be legally authorized to work in the United States without sponsorship.