Maintenance Supervisor - New Homes

About the Role

This position offers an opportunity to manage post-handover maintenance activities for residential homes across the Gold Coast region. The role involves hands-on inspection of completed houses, evaluating defects, and coordinating repairs to ensure timely and effective resolution. You will engage directly with homeowners, tradespeople, and contractors while benefiting from autonomy supported by an experienced construction and customer care team.

The employer is a reputable South-East Queensland home builder recognized for architecturally designed residences, operational excellence, and high customer satisfaction. Operating across Brisbane, Logan, Gold Coast, and Sunshine Coast, the business emphasizes innovation and continual improvement with a strong leadership and collaborative culture.

Key Responsibilities

• Perform inspections of homes after handover within the Gold Coast area.
• Assess reported defects and maintenance concerns accurately.
• Develop clear inspection documentation outlining findings and proposed remedies.
• Communicate maintenance and warranty results effectively to homeowners.
• Oversee and coordinate trades and contractors to complete repair work promptly.
• Manage and monitor maintenance projects until successful completion.
• Follow up on incomplete tasks to ensure progress.
• Inspect completed repairs to verify quality and compliance.
• Maintain detailed records, reports, and updates for customers.
• Adhere to service and warranty protocols, including QBCC and NCC standards.
• Identify recurring issues and provide constructive feedback to the construction team.
• Support construction staff with quality assurance and practical completion matters.
• Attend the Brisbane southside office two days weekly for team engagement.

Candidate Requirements

• Trades background, preferably carpentry or similar building trade.
• Experience in residential construction, maintenance, or warranty management.
• Proven ability to coordinate and hold contractors accountable.
• In-depth knowledge of residential construction techniques and sequencing.
• Familiarity with QBCC, National Construction Code, and relevant standards/tolerances.
• Competence in defect assessment and practical repair solution identification.
• Strong communication skills with the ability to manage conflicts professionally.
• Capable of prioritizing competing tasks across a regional scope.
• Excellent reporting, administration, and record-keeping proficiency.
• High attention to detail and commitment to delivery quality outcomes.
• Willingness to travel extensively throughout the Gold Coast region.
• Availability to work two days per week at Brisbane's southside office.
• Valid Australian driver’s license and full working rights in Australia.

Benefits and Perks

• Responsibility for managing the Gold Coast maintenance region independently.
• Company vehicle provided for business-related travel.
• Competitive salary package.
• Fully covered income protection insurance for qualifying employees.
• Option to purchase up to two weeks additional leave annually.
• Paid parental leave based on eligibility criteria.
• Employee discounts including gym memberships via Fitness Passport, vehicle, appliance, energy, and health insurance.
• Health and wellbeing programs including access to AIA Vitality and employee assistance services.
• Opportunities for online learning and career development.
• Corporate membership affiliations with NAWIC and HIA.
• Potential employee discounts on home purchases within the parent company’s residential brands.
• Long-term career progression within a major Australian building group.

Additional Information

This is a full-time position where the successful candidate will work mainly in the field with two days onsite at the Brisbane southside office. The role is supported by structured systems and leadership teams. Applications require Australian work eligibility without restrictions. Only shortlisted candidates will be contacted. The company maintains confidentiality throughout the application process.