Maintenance Operations Centre Operator

Job Overview

Join the Maintenance Operations Centre (MOC) team at Kāinga Ora, based in Christchurch, to handle a high volume of maintenance assignments ensuring homes remain safe, well-maintained, and fit for residents. This position involves assessing and validating service requests, prioritizing jobs appropriately, coordinating with trades, and creating accurate work orders to facilitate efficient maintenance delivery.

Key Responsibilities

• Accurately manage large volumes of maintenance requests in a national operations system.
• Improve maintenance results by validating, coordinating, and driving continuous enhancements.
• Operate workflows to prioritize and plan maintenance tasks in collaboration with contractors and internal partners, ensuring timely work progress and communication of updates, especially for high-priority or complex cases.
• Follow standard operating procedures to maintain consistency nationwide and assist in embedding improvements during the transition to a new model.

Work Environment

The role is based full-time onsite Monday through Friday at the Addington office in Christchurch, promoting teamwork, real-time problem solving, and decision-making.

Candidate Profile

• Holds a relevant qualification in property, facilities management, maintenance, or a related discipline, or possesses equivalent industry experience.
• Experienced in administering building maintenance programs, long-term plans, and ensuring compliance.
• Strong analytical capability to interpret information and make informed decisions.
• Excellent communication and relationship-building skills for resolving issues and managing partnerships.
• Proficient in risk and health & safety management, strictly adhering to processes and procedures.
• Comfortable navigating digital platforms and online systems while adapting to high-pace environments.
• Demonstrates initiative, sound judgement, and collaborates effectively under pressure within a team setting.

Benefits and Culture

• Competitive remuneration package.
• Five weeks of annual leave.
• Flexible working hours supporting health and work-life balance.
• A supportive workplace valuing diversity and inclusion.

About Kāinga Ora

Kāinga Ora plays a vital role in New Zealand's housing landscape, committed to delivering quality housing and support for communities. The organization emphasizes continuous improvement, innovative technology, and values-based teamwork reflected in the principles of Manaakitanga, Mahi Tahi, and Whanake.

Additional Information

This role includes both permanent and fixed-term options, with fixed terms running until 30 June 2027. Interested candidates must apply through the official Kāinga Ora career portal. Applications close 31 July 2026 at 11:55 PM. Kāinga Ora maintains a strong commitment to diversity, welcoming applicants of all backgrounds.