Loyalty Specialist

Overview

SOS Children`s Villages Georgia is seeking a Loyalty Specialist to join their team in Tbilisi. This full-time position (40 hours per week) follows a hybrid work model and focuses on building and sustaining long-term relationships with donors through strategic engagement and retention activities.

Key Responsibilities

• Plan, execute, and optimize the entire donor relationship lifecycle.
• Manage ongoing donor engagement activities including retention, increasing donations, reactivation, and data collection.
• Maintain regular communication with existing donors across multiple channels such as phone calls, emails, chat applications, and SMS.
• Oversee donor data management within Salesforce CRM ensuring data accuracy, validation, and updates as needed.
• Provide administrative and operational support for donor retention and loyalty initiatives, including preparing correspondence and organizing events.
• Monitor key performance indicators (KPIs) and prepare analytical reports.
• Support achieving goals related to Donor Lifetime Value, retention, and fundraising sustainability.

Requirements

• A higher education degree in marketing, communications, business administration, or related fields.
• At least two years of professional experience in individual fundraising, marketing, sales, or customer relations.
• Experience in customer service is preferred.
• Proficiency in English.
• Familiarity with MS Excel and CRM systems, preferably Salesforce.
• Experience using design tools like Canva and Figma and survey tools.
• Alignment with SOS Children`s Villages' vision, mission, and values.

Preferred Attributes

• Strong communication and presentation skills.
• Excellent written abilities.
• Creativity and proactive thinking.
• Highly organized with a focus on results.
• Ability to work both independently and collaboratively with a strong sense of responsibility.
• Analytical mindset and attention to detail.
• Motivation and interest in fundraising activities.

What We Offer

• Opportunity to work in one of the largest international organizations focused on child welfare.
• A diverse, friendly, and engaging work environment.
• Professional growth and development opportunities.
• Access to international fundraising networks, best practice sharing, and continuous learning.
• Fundraising training integrated into individualized professional development plans to strengthen knowledge and skills.
• The chance to make a meaningful difference in children`s well-being and future through your daily work.

Additional Information

Interested candidates should send a motivation letter and CV including contact details of two referees via email to hr@sos-kd.ge, indicating the position "Loyalty Specialist" in the subject line.

SOS Children`s Villages Georgia is a social development-focused international organization operating under the umbrella of SOS Children`s Villages International, which is represented in 136 countries worldwide. Since 1989, the association has actively contributed to the development of programs and services addressing the rights and needs of children, especially those without parental care or at risk of abandonment, promoting their integration as full-fledged members of society.