Loss Prevention Investigator

Role overview

This position sits within the Retail Loss Prevention function, which helps safeguard shop-based teams across the UK and Ireland. The group works to reduce risk, protect colleagues and customers, investigate fraudulent activity, and limit avoidable financial losses.

Covering more than 550 shops, the team partners with Retail Operations, Compliance, Employee Relations, outside agencies, and third-party suppliers. Its remit includes protecting margin, supporting regulatory compliance, and handling everyday challenges across a busy retail betting network.

Working arrangement

This role uses a hybrid model that blends home working, field visits to shops, and office or field activity for at least two days each week. There may also be occasional planned travel to Dublin, Leeds, or London, along with rare evening or weekend phone support when the business needs it.

Key accountabilities

• Develop dependable working relationships with District Operations Managers, shop colleagues, and other stakeholders to reduce risk, strengthen loss prevention, review margin impacts, and provide practical support.
• Look into alleged misconduct or breaches of regulatory standards while following appropriate employee relations processes.
• Carry out compliance and loss prevention audits during shop visits to identify gaps and support ongoing improvement.
• Work with An Garda Síochána on theft, robbery, and criminal behaviour matters, including preparing and submitting evidence packs to the required standard.
• Contribute to readiness across the Irish retail estate as regulations evolve following the formation of the Gambling Regulatory Authority of Ireland (GRAI).

What you will need to succeed

The role calls for someone with strong practical knowledge of retail loss prevention, preferably gained in a multi-site, customer-facing environment. You should be confident handling complex information, identifying trends and exceptions, making sound decisions, and setting priorities effectively. Clear written and spoken communication is essential, as is experience working with third-party suppliers and external bodies.

About the employer

Paddy Power has operated since 1988 and is known for a bold, playful approach to betting and gaming. It forms part of Flutter UK & Ireland, alongside brands such as Betfair, Sky Betting & Gaming, and Tombola. Flutter UK & Ireland is part of Flutter Entertainment, a global FTSE 100 business whose brands serve millions of customers every week.

The wider organisation brings together more than 7,000 colleagues across areas such as technology, product, commercial, data, infrastructure, and marketing. Its values are Customer First, Always; Change The Game; Win Together; and Free To Be Me. The business also promotes inclusion and encourages applications from people with different backgrounds and ways of working, noting that candidates do not need to meet every requirement to apply.

Benefits

• Unlimited holiday
• Annual bonus
• Car allowance
• £/€1,000 learning fund
• €250 wellbeing fund
• Pension contribution scheme
• Private healthcare
• Hybrid working with at least two days per week in the office or in the field
• Access to thousands of Udemy courses
• Company Sharesave scheme
• 16 hours of paid volunteering each year