Loss Prevention and Control Officer

About the Company

Shengway Global Merchant Ltd., operating under the brand name MINISO, is a rapidly expanding retail enterprise with a global presence spanning over 6000 stores across Europe, Asia, Africa, America, and Oceania. Collaborating strategically with more than 100 countries, MINISO specializes in offering fashionable and high-quality lifestyle products ranging from electronics, personal care, home essentials, sports items, gifts, toys, stationery, to seasonal products, thereby catering to diverse aspects of everyday life. The company runs multiple outlets in Nigeria, committed to delivering innovative and affordable goods. Core company values include simplicity, positivity, integrity, devotion, efficiency, and ownership.

About the Role

We seek a detail-oriented and ethically driven individual to join our team as a Loss Prevention and Control Officer. This role demands a high degree of integrity and responsibility, focusing on safeguarding company assets and minimizing losses.

Responsibilities

• Oversee CCTV surveillance to monitor store activities effectively.
• Investigate discrepancies related to product returns, deletions, and exchanges.
• Provide training to security staff and employees on loss prevention protocols, best practices, and control strategies.
• Detect and prevent internal and external theft activities, including cashier fraud, corruption, bribery, and shoplifting, and recover losses.
• Conduct routine inventory audits to identify and report stock shortages.
• Recommend and implement systems to reduce losses of merchandise, money, and other company assets.
• Apprehend individuals involved in theft or shoplifting incidents.
• Work closely with store leadership to resolve security issues.
• Prepare detailed reports documenting security incidents as necessary.
• Assess weaknesses within current security systems and suggest improvements.
• Investigate various fraud, theft, and product damage cases.
• Perform additional duties assigned by management to support the company's loss prevention goals.

Qualifications

• Bachelor's degree or Higher National Diploma.
• Professional certifications related to security or loss prevention are advantageous.
• At least two years of relevant experience in loss prevention or a similar role within the retail or FMCG sectors.

Skills Required

• Experienced in operating security technology such as CCTV systems.
• Proficiency with Microsoft Office and general tech-savviness.
• Strong skills in conflict resolution and de-escalation.
• Analytical thinker with tactical awareness in security matters.
• Ability to multitask and meet deadlines under pressure.
• Excellent oral and written communication capabilities.
• Outstanding interpersonal and problem-solving talents.
• Skilled in drafting clear and comprehensive reports.
• Competent in inventory management.
• Strong analytical skills and ability to assess security risks.
• Experienced in investigating fraud, theft, and product damages, including evidence gathering.
• Proficient in interviewing and interrogating individuals regarding security incidents.
• Knowledgeable about legal and regulatory frameworks related to loss prevention.
• Understanding of fraud deterrence techniques and detection methods.
• Familiarity with retail-specific loss prevention strategies.
• Experience managing inventory and identifying stock discrepancies to support loss control.