Job description

About the Role

Join TalentPop App as a Logistics Coordination & Sales Engagement Specialist! We are assembling a committed remote team of supply chain experts focused on enhancing logistics operations and expanding business growth. In this role, you will manage client shipments, pursue account growth opportunities, solve delivery issues, and build strong B2B partnerships that support our core processes.

Key Responsibilities

Engage with corporate clients, shippers, and carriers through calls, emails, and live chats to handle shipping queries, scheduling, and rate quotations.
Identify chances to upsell services, advise on route optimization, and increase shipment volumes to enhance account value and loyalty.
Manage contract renewals proactively, recover inactive clients, and reduce churn risks by fostering strategic relationships.
Oversee real-time tracking of shipments, address customs or carrier-related delays, and coordinate exceptions to maintain a smooth delivery process.
Provide a high-quality concierge-level service ensuring every client interaction exemplifies our standards of efficiency and dependability.
Maintain accurate shipment records, track transit Key Performance Indicators (KPIs), and collaborate with leadership to improve delivery networks and customer experience.

Required Qualifications and Skills

Minimum of 1 year remote experience in logistics operations, freight coordination, or supply chain account management.
Previous experience in logistics or B2B customer support, including shipment tracking, bill of lading management, dispatch handling, and sales upselling.
Excellent persuasive communication skills with a talent for freight negotiations, managing client escalations, and securing contract upsells.
At least 1 year customer service experience by phone, email, or chat within logistics or transportation sectors.
Familiarity with Transportation Management Systems (TMS), Enterprise Resource Planning (ERP) software, or advanced CRM platforms is advantageous.
Self-driven, detail-focused, and able to excel in a dynamic remote logistics environment.

Technical Requirements

Personal computer or laptop equipped with an Intel i5 processor or better.
Reliable internet connection providing a minimum of 25 Mbps for both upload and download speeds.
Quiet, professional workspace suitable for client and carrier communications.

Benefits

Competitive commission structure based on account growth, plus annual performance-based salary increases.
Paid leave for rest and recuperation.
Health maintenance organization (HMO) coverage or a monthly health stipend.
Bonus incentives and recognition for top operational performers.
Fully remote work arrangement, eliminating daily commuting.
Supportive corporate culture offering clear advancement pathways toward leadership roles in supply chain management.