Logistics Coordination and Sales Engagement Specialist

About the Role

TalentPop App invites driven individuals to join our remote logistics team as Logistics Coordination and Sales Engagement Specialists. This role focuses on managing client shipment logistics, resolving delivery issues, and cultivating strong B2B partnerships, driving operational excellence and business growth in supply chain management.

Key Responsibilities

• Act as liaison with corporate clients, carriers, and shippers via phone, email, and live chat to manage inquiries, scheduling, and shipping rate quotes.
• Identify and pursue opportunities for service enhancements including upselling, route consulting, and volume growth to boost account value and retention.
• Manage contract renewals proactively, recover inactive logistics clients, and mitigate risks of client churn through strategic engagement.
• Oversee shipment tracking and resolve issues related to customs, carriers, or exceptions to ensure smooth post-dispatch delivery.
• Provide high-touch, concierge-level client service upholding corporate standards of efficiency and reliability.
• Maintain accurate shipment data and transit KPIs while collaborating with team leads to improve delivery networks and customer experience.

Candidate Requirements

• Minimum one year of remote experience in logistics operations, freight coordination, or supply chain account management.
• Prior logistics or B2B support experience involving shipment tracking, bills of lading management, dispatch handling, or account upsales.
• Excellent persuasive communication skills for freight negotiations, client escalation management, and contract growth opportunities.
• At least one year of customer service experience via multiple communication channels in logistics or transportation.
• Familiarity with Transportation Management Systems (TMS), ERP software, or advanced CRM tools preferred.
• Self-directed, detail-oriented, and capable of thriving in a fast-paced remote logistics environment.

Technical Requirements

• Personal computer or laptop equipped with at least an Intel i5 processor.
• Reliable internet connection with minimum 25 Mbps upload and download speeds.
• Quiet, professional workspace suitable for client and carrier communications.

Compensation and Benefits

• Competitive commissions earned through account growth and annual performance-based salary increases.
• Paid time off to support work-life balance and personal recharge.
• Health coverage options including HMO or monthly health stipends.
• Bonuses and recognition awards for outstanding operational performance.
• Fully remote permanent work arrangement eliminating daily commute.
• Supportive corporate environment with clear advancement pathways into supply chain leadership roles.

Application Instructions

Applicants must select "Brand Concierge" as the position during application and enter the code CSA to ensure their submission is reviewed by the recruitment team. Failure to follow these instructions will result in an application not being considered.