Location Investigation Manager

About Aditya Birla Capital

Aditya Birla Capital Limited (ABCL) serves as the parent entity for the financial services arms of the Aditya Birla Group. It offers a broad array of protecting, investing, and financing products nationwide through more than 1,300 branches, 200,000+ agents, and various banking partnerships. ABCL operates with a workforce exceeding 38,000 employees.

Aditya Birla Finance Limited (ABFL), a key subsidiary of ABCL, is a leading diversified non-banking financial firm in India providing tailored solutions across personal, mortgage, SME, corporate finance, wealth management, debt capital markets, and loan syndication.

Core Values and Candidate Profile

Ideal candidates embrace ABC’s five pillars: Speed, Passion, Integrity, Seamlessness, and Commitment. The culture values those who accept challenges, foster strong team dynamics, and build effective networks through relationship management.

Position Overview

The Location Investigation Manager role is based in Mumbai within the Risk and Legal department at Aditya Birla Finance Limited. It demands a bachelor's or master's degree along with experience in collections targeting mid-market or corporate clients.

Essential Skills and Attributes

• Strong analytical skills with close attention to detail.
• High integrity and adherence to ethical standards.
• Proficient communication and reporting abilities.
• Process-driven with an innovative approach.
• Competent in stakeholder networking and management.
• Understanding of complex deal structures.
• Willingness to travel and conduct onsite collections.
• Technical know-how in MIS reporting and fraud detection systems.

Key Responsibilities

• Completing investigations promptly and producing detailed investigation reports within stipulated timelines.
• Collaborating with law enforcement and industry entities.
• Achieving monetary recoveries from fraudulent cases aligned with penalty guidelines.
• Conducting mystery shopping and seeding operations.
• Initiating process improvements, automation, and system upgrades.
• Performing root cause analyses, identifying gaps, and implementing fraud mitigation strategies.
• Coordinating with legal teams regarding police complaint registrations and FIR processing.
• Managing vendor relationships and ensuring compliance during departmental audits.
• Maintaining MIS trackers for cyber fraud incidents and processing related billing.
• Preparing periodic management dashboards and reports for committees such as RMC, ORMC, and ACB.
• Partnering with L&D and Marketing to raise fraud awareness through training and materials.
• Driving continuous learning for self and staff, including organizing team engagements and agency collaborations.

Diversity and Equal Opportunity

ABC provides an inclusive workplace free from discrimination based on race, gender, religion, or disability. Recruitment focuses purely on qualifications, skills, and experience.

Important Cautions

• Aditya Birla Capital never solicits money from applicants at any stage.
• Job offers that involve payments for processing fees or deposits should be considered fraudulent.
• Official communications will only come from the adityabirlacapital.com domain.
• Verify sender email IDs carefully and beware of fake job offers or interviews requesting personal data, especially if using generic email domains.
• If offered employment against payment or hired through fraudulent means, ABC disclaims responsibility for any consequences.
• Report suspected fraud to the company and law enforcement agencies immediately.
• Exercise caution with websites or social media pages impersonating ABC.