Localization Team Lead

Role Overview

We are looking for a localization leader who can guide multilingual translation and moderation operations across several markets. The position focuses on delivering strong output quality, meeting service-level commitments, improving efficiency, and partnering closely with internal stakeholders.

Key Responsibilities

• Direct, support, and grow a team of translators, moderators, and onboarding associates working across multiple markets.
• Keep track of daily request volumes, assign workloads effectively, and balance team capacity so delivery stays on schedule.
• Measure productivity, quality, and operational performance indicators to ensure goals are met consistently.
• Spot delays, risks, and capacity gaps early, then put practical corrective measures in place.
• Run regular coaching discussions, performance check-ins, and development planning for team members.
• Help build future leaders by identifying high-potential employees and supporting their growth and succession paths.
• Work with quality and training partners to strengthen translation accuracy, moderation standards, and compliance with processes.
• Serve as the main liaison for business stakeholders, setting expectations and sharing timely operational progress updates.
• Raise technical, workflow, and process issues with Product and Tech teams and follow through until resolution.
• Lead improvement efforts that raise efficiency, quality, and turnaround speed.
• Review operational patterns and turn findings into clear recommendations that improve performance and scalability.
• Make sure localization rules, content standards, and internal policies are followed across all markets.
• Assist with new market launches, rollout activities, and operational change management.

Candidate Profile

• Strong leadership skills with experience managing people and day-to-day operations.
• Good communication and stakeholder management abilities.
• Analytical thinking and a problem-solving approach backed by data.
• Hands-on experience managing productivity, SLA-based delivery, and quality-focused operations.
• Ability to coach, mentor, and develop team capability.
• Well-organized with strong workload planning skills.
• Experience identifying operational gaps and driving process enhancements.
• Comfort working in a fast-moving, high-volume environment.
• Bachelor’s degree in Business Administration, Operations, Languages, Linguistics, or a similar discipline.
• At least 4 years of experience in localization, translation, content operations, moderation, or a comparable operational role.
• Minimum 1–2 years of experience leading teams in production or operations settings.
• Fluency in both English and Arabic is mandatory.
• Experience working with outsourced teams and regional operations is strongly preferred.
• Background in e-commerce, marketplace, content, or catalog operations is an added advantage.

Perks and Workplace Highlights

• Opportunity to collaborate with a global team.
• Learning support, including budgets, courses, and growth tools.
• High ownership and autonomy in your work.
• Generous leave and wellness-focused time off policies.
• Agile ways of working across product and operations teams.
• Great Place to Work® certified environment.
• ISO 9001:2015 and ISO 45001:2018 certified workplace, reflecting quality and safety standards.
• Commitment to sustainability and community-focused CSR initiatives.
• An inclusive, equal opportunity culture that welcomes people from all backgrounds.

About the Company

Snoonu is Qatar’s homegrown super app, using technology to make everyday life easier through delivery, shopping, and more. The company aims to become the region’s first Qatari ultra app, expanding what is possible through innovation while keeping people, integrity, curiosity, ownership, and results at the center of its culture.

Values

• Stay customer-focused in every decision.
• Act with honesty, ethics, and trustworthiness.
• Bring curiosity, creativity, and continuous innovation.
• Lead by example and take responsibility for outcomes.
• Work efficiently and deliver strong results.
• Collaborate as a team and value people.

Additional Information

This is an on-site full-time role based in Lusail, Qatar. The role sits within a fast-paced operational environment and may involve supporting launches, workflow changes, and cross-functional escalations. Snoonu emphasizes diversity, fairness, and inclusion, and encourages candidates from all backgrounds to apply.