Loan Officer Assistant (Sales Assistant)

About the Company

Knock is working to make buying and selling a home simpler and more customer-friendly. The company is built around a people-first approach and has been recognized multiple times as one of Inc.’s Best Workplaces. Founded in 2015, Knock has become a trusted partner for homebuyers and works with a nationwide network of more than 60,000 loan officers and agents. It is supported by investors including Foundry Group, Trinity Capital, and the National Association of Realtors, and is backed by 900+ five-star reviews on Zillow and Trustpilot along with an A+ BBB rating.

This is a U.S.-based remote role. Knock has maintained a fully remote culture since its founding and operates with employees across 17 states.

Role Overview

In this position, the Loan Officer Assistant is referred to internally as a Sales Assistant. The role supports customers from application through initial disclosures, explains Knock’s products and programs, and helps Loan Officers move borrowers through to closing successfully.

Key Responsibilities

• Support Loan Officers by collecting the documents needed to complete loan applications.
• Partner with borrowers and other stakeholders to help them reach pre-approval for the Knock Bridge Loan.
• Manage a high-volume pipeline, with more than 200 loan applications per month for each Loan Officer.
• Verify that minimum submission standards and required documents are in place before loans are sent for disclosure.
• Track disclosed loans and make sure signatures are completed promptly.
• Help Loan Officers and Loan Assistants respond to borrower requests.
• Assign new loan files to the appropriate Loan Officers.
• Apply knowledge of TRID rules and Loan Estimates.
• Coordinate with internal risk teams and Loan Officers to ensure loans are properly configured and documented in Encompass.
• Deliver responsive, high-quality customer service and keep communication flowing with both internal teams and external customers.
• Work independently in a remote, technology-driven setting and take initiative without needing constant direction.
• Meet or exceed individual targets while sharing effective approaches with the wider team.
• Keep up with all emails and voicemails so that nothing is left unresolved.
• Continue building knowledge of mortgage origination sales and take on extra projects as needed.
• Help reinforce a people-first culture centered on service from lead generation through closing.

Requirements

• At least 1 year of experience as a Mortgage Loan Originator or Sales Assistant / Loan Officer Assistant.
• Active NMLS license, or the ability to obtain one within 90 days of being hired.
• Experience with Encompass, MeridianLink, Blend, and/or Google Suite.
• Comfort working in a fast-moving, fully remote startup environment.
• Strong written and verbal communication skills with a customer-service mindset.
• Ability to read and interpret internal guidelines.
• Detail-oriented, organized, and process-driven.
• Willingness to adapt to change and work effectively in a distributed national team.
• Commitment to diverse, equitable, and inclusive practices.
• Prior success working 100% remotely.
• High school diploma or equivalent.

Physical Requirements

This role requires regular computer use and the ability to communicate accurately by phone or internet-based video tools. The candidate must be able to perform the essential duties of the position, with or without reasonable accommodation.

Compensation

The base salary range for this position is USD 51,000 to USD 56,000 per year. This role also includes an uncapped bonus plan. Target on-target earnings (OTE) are USD 72,000 per year, but this amount is performance-based and not guaranteed.

Benefits and Perks

• Top-tier medical, dental, and vision coverage for full-time employees starting on day one.
• Flexible paid time off for full-time employees.
• Paid parental leave for all full-time employees: 12 weeks for the birthing parent and 6 weeks for the non-birthing parent.
• USD 1,000 per year for professional development.
• Life, AD&D, and disability insurance for full-time employees.
• 401(k) plan with company noncontributory support for all employees.
• USD 75 monthly wellness allowance.
• Up to USD 400 per month for co-working space for eligible employees.
• USD 100 monthly allowance for home internet, mobile phone, or other communication devices.
• USD 2,500 referral bonus for eligible employees.
• Remote-first flexibility with the ability to work from anywhere in the U.S.

Additional Information

The company will determine the final offer, including total compensation and benefits, at its sole discretion based on experience, job level, location, and other business factors. Knock may update or change the job description, perks, and benefits at any time. Employees who are eligible for bonus or commission will receive additional details in the offer letter.

Knock is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, genetic information, military or veteran status, or any other legally protected status.

Current employees should use the internal job board rather than applying through this posting.

Recruitment agencies and staffing firms are asked not to contact the company, as inquiries will not be answered.

Applicants are encouraged to submit resumes and attachments in PDF format.

This posting expires on July 31, 2026.

Company Mission and Culture

Knock aims to improve the homeownership journey through innovation, teamwork, and a strong commitment to inclusion. The company emphasizes a supportive, growth-oriented culture and believes in building diverse teams where people feel respected and valued.