Loan Consultant

About Unifi

Unifi is a boldly different financial company with a fierce human touch and proudly African roots. We are transforming credit in Africa by offering straightforward, quick personal loans through online, mobile, and physical branch services. Our operations span Zambia, Kenya, Uganda, South Africa, and Tanzania, enabling clients to accomplish more through excellent service combined with advanced technology and data analytics.

Role Purpose

As a Loan Consultant reporting directly to the Branch Manager, you represent Unifi and are the initial point of contact for our clients, creating a welcoming experience that encourages repeat business. This role involves much more than loan processing; it requires building trust, simplifying processes, and upholding dignity in every client interaction. You will be responsible for meeting and exceeding targets in a dynamic environment.

Key Responsibilities

• Greet and engage clients warmly, guiding them through the loan application process with clear explanations.
• Present loan products in an easy-to-understand manner so clients fully grasp their commitments.
• Accurately collect client data and ensure all paperwork and documentation are complete and compliant.
• Handle client cash and records with honesty and care.
• Take ownership of branch sales targets and consistently bring a proactive, results-driven attitude.
• Assist with collections by communicating with clients regarding outstanding loans and collaborating on feasible repayment plans.
• Contribute to maintaining a clean, organized, and efficient branch environment that meets Unifi's standards.
• Foster a collaborative and positive team culture that promotes high performance.
• Provide constructive feedback when challenges arise to enhance branch operations.
• Demonstrate Unifi’s values through respectful treatment of clients, transparent communication, and dependable actions.

Candidate Requirements

• Preferably hold a certificate, diploma, or degree in Banking & Finance, Business Administration, Marketing, or a related field.
• Minimum of one year experience in customer service, sales, or retail environments.
• Understand fundamental financial and credit principles.
• Possess excellent written and verbal English communication skills.
• Adopt a client-first approach, assisting customers thoughtfully, urgently, and respectfully.
• Maintain composure under pressure with a practical, can-do mindset.
• Goal-oriented and motivated to excel and grow professionally.
• Self-disciplined, dependable, and capable of managing workloads independently.
• Accurately follow established procedures and systems.

Compensation and Benefits

• Competitive base salary complemented by appealing monthly performance bonuses.