Live-in Resident Manager

About Boardwalk

Boardwalk is dedicated to offering Canadians exceptional and comfortable home living options through a wide selection of rental apartments and townhouses across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec, managing over 34,000 units nationwide.

Benefits

• Competitive wages
• Immediate access to earned wages via Dayforce Wallet
• Profit-sharing opportunities
• Flexible medical and dental group insurance plans
• Reimbursement for fitness and wellness activities
• Allowance for training and professional development
• Matching contributions to group RRSP
• Rental discounts up to 20%, among other benefits

Position Locations

• Broadway Centre, Downtown Calgary
• The Circle, Southeast Calgary
• Westwinds Village, Southwest Calgary

Main Requirements

• Must reside on-site with a 60% rental discount
• Possession of valid Class 5 driver's license and personal vehicle

Role Responsibilities

• Engage empathetically with residents and demonstrate versatility by actively participating in cleaning and maintenance duties while taking full responsibility for site management
• Maintain a flexible schedule, including availability during evenings and weekends
• Manage rent collection processes and follow up on any payment defaults
• Conduct inspections of vacant and soon-to-be-vacant suites
• Handle lease arrangements and showcase available suites to potential residents
• Perform annual suite inspections
• Prepare and submit bank deposits efficiently
• Coordinate contractor schedules, ensuring adherence to contract conditions and completion timelines
• Assist with snow removal, cleaning tasks, and minor painting as needed
• Complete additional tasks as assigned

Qualifications and Experience

• Minimum of two years’ experience in customer service
• Post-secondary education in a related discipline is advantageous

Technical Skills

• Competency with computers and preference for web-based programs
• Quick adaptability to evolving systems and new technological tools
• Experience with technology considered a plus

Personal Attributes

• Strong dedication to delivering top-tier customer service
• Accountability in decisions and actions with persistence to resolve issues
• Excellent problem-solving and decision-making abilities
• Positive demeanor coupled with enthusiasm and assertiveness
• Physical capability to spend up to eight hours walking, standing, climbing stairs, and lifting
• Able to handle lifting/moving up to 10 kg with appropriate equipment

Additional Information

Applicants interested in locations where they currently do not live should indicate any plans to relocate along with estimated availability to start work if offered the position. Employment is subject to successful security background checks, reference verifications, and pre-employment physical assessments as necessary. Only shortlisted candidates will be contacted.