Learning Associate - Saudi Nat

Role overview

The Learning Associate / Trainer supports training delivery across all process routes in the Fulfilment Center. This role focuses on improving learning effectiveness and operational output by reviewing, refining, and strengthening training methods and procedures. It also helps drive the execution of training plans and supports the wider workforce needs of the site.

Key responsibilities

• Be available to work across flexible schedules and rotating shifts.
• Oversee instructors and peer trainers while they support new joiners.
• Provide instructor training, observation, and coaching aligned to MENA standards.
• Maintain accurate and up-to-date training records in the system console.
• Ensure training content follows MENA requirements and creates a strong learning experience.
• Review daily data to enhance the learning journey for new hires.
• Share feedback with instructors and peer trainers on delivery quality and new hire group performance.
• Coordinate instructor allocation and monitor cross-training to meet peak operational skill needs.
• Partner with operations teams on skill matrices to identify gaps in critical-role training.
• Support the delivery of training for critical operational roles.
• Improve processes by collecting feedback and analyzing operational data.
• Assist in hiring instructors and peer trainers.
• Attend meetings as needed and provide the required information and updates.
• Work closely with agency managers to improve new hire performance.
• Contribute feedback and improvement ideas for MENA-level projects.

Required background

• Hands-on experience in written and spoken communication, including presentations.
• Practical use of Microsoft Office tools such as Excel, Word, PowerPoint, and Outlook.

Preferred profile

• Strong fluency in English, including speaking, reading, and writing.

Additional information

The employer provides workplace accommodation support during the application, interview, or onboarding stages for candidates who need it. For assistance, candidates may refer to the company’s hiring accommodations process. The posting is for Afaq - Warehouse Branch. Job ID: A10383953.