Leading Hand Service Technician

About Komatsu New Zealand

Join Komatsu New Zealand and become part of a welcoming and inclusive workplace culture focused on collaboration and shared success. We value diversity and encourage candidates from all backgrounds to apply. An exceptional opportunity awaits an experienced tradesperson to take on the role of Leading Hand Service based at our Auckland branch.

Role Summary

In this hands-on leadership role, you will work alongside the Service Supervisor to coordinate daily workshop operations, assist technicians and apprentices, and ensure all work meets Komatsu's strict safety and quality standards. This position requires a combination of technical expertise and strong interpersonal skills to optimize workshop productivity, support customer needs, and promote continuous improvement.

Key Responsibilities

• Manage and coordinate daily workshop tasks to achieve safe, efficient, and productive results.
• Provide mentorship and hands-on coaching to technicians and apprentices.
• Plan workloads, track progress, and assist in preparing estimates and quotations.
• Maintain compliance with quality assurance protocols, safety regulations, and standard operating procedures.
• Engage with customers and internal teams to ensure outstanding service delivery.
• Support initiatives aimed at enhancing productivity, quality, and cost control.

Candidate Profile

• Trade qualifications in heavy equipment, light automotive, mechanical, or industrial fields.
• Prior leadership experience in roles such as Leading Hand, Foreman, Workshop Controller, or Supervisor.
• Advanced skills in technical diagnostics and fault detection.
• Strong ability to plan, organize, and prioritize workshop tasks effectively.
• Excellent communication skills and experience managing customer relationships.
• Dedication to upholding workplace safety and quality standards.
• Comfortable with computer systems and administrative responsibilities.
• Valid Driver's Licence required.

Benefits and Perks

• Kiwisaver employer contributions matched up to 10%.
• Life and disability insurance coverage.
• Complimentary annual health check.
• Flexible work hours where feasible.
• Paid parental leave benefits.
• Access to diverse technical training, personal development, and skill enhancement programs.
• Discounts on retail, automotive, travel, and health-related products.
• Referral bonus of $3000 for recommending a successful new hire to Komatsu.

Additional Information

Komatsu fosters a zero-harm workplace culture and offers a competitive remuneration package. We value diversity across skills, abilities, cultures, generations, and backgrounds, aiming to create an inclusive and supportive environment where all employees can thrive.

Work Location: Auckland Branch