Job description

About AMBUS

AMBUS is a prominent Indian manufacturer specialized in healthcare vehicles such as Ambulances, Mobile Medical Units (MMUs), Dental Vans, OPD Vans, Mortuary Vans, and other specialized healthcare transport solutions. Our clients include hospitals, NGOs, CSR foundations, government bodies, and corporate sectors across India.

Role Overview

We are seeking a diligent and proactive Lead Management Executive responsible for managing all inbound leads generated from sources like Meta Ads, Google Ads, LinkedIn, WhatsApp, our website, and organic channels. The role demands excellent communication skills, strong follow-up capabilities, and a customer-centric approach to effectively nurture leads through to closure.

Core Responsibilities

Engage inbound leads via phone, WhatsApp, and email promptly.
Evaluate leads by comprehending customer needs and project requirements.
Arrange and coordinate meetings, product demonstrations, and follow-ups alongside the sales team.
Maintain comprehensive records of conversations and lead statuses using CRM tools or Excel.
Ensure consistent follow-ups until leads convert or close.
Respond swiftly to queries from social media, website, and digital campaigns.
Distribute product brochures, quotations, and pertinent information to prospective customers.
Liaise with internal teams to address customer questions and documentation.
Compile daily, weekly, and monthly reports on lead status.
Monitor lead conversion metrics and identify areas for improving response efficiency.

Required Skills & Experience

Excellent verbal and written communication proficiency in Hindi and English.
Strong telecalling and client handling skills.
Ability to negotiate and build relationships effectively.
Competence in managing multiple leads simultaneously.
Familiarity with MS Excel, Google Sheets, and CRM platforms preferred.
Basic understanding of sales processes and lead nurturing techniques.
Strong organizational and time management capabilities.
1-3 years experience in telecalling, inside sales, lead management, customer support, or sales coordination.
Experience dealing with B2B leads is advantageous.
Background in healthcare, automotive, manufacturing, or industrial sectors is a plus.

Desired Attributes

Confident and positive client communication style.
Disciplined approach to follow-ups.
Ability to perform under deadlines.
Self-driven with a target-focused mindset.
Professional problem-solving and communication skills.

Performance Metrics

Speed of initial response to new leads.
Number of qualified leads contacted each day.
Completion rate of follow-ups.
Success rate in booking appointments or meetings.
Lead to opportunity conversion ratio.
Accuracy of CRM updates and consistency in reporting.