Lead Customer Service Representative

About the Role

This Lead Customer Service Representative position is based at Store 6002101 located at 2 Stavanger Drive, St. John's, Newfoundland and Labrador. It offers an engaging role where you will support the store manager and assistant manager with various administrative duties. The role involves welcoming customers, operating the cash register, providing buying recommendations, and occasionally working with the food program. You will actively contribute to maintaining the store's appearance and deliver swift, friendly service throughout the premises, creating an energetic and dynamic work environment.

Key Responsibilities

• Support store leadership in administrative tasks.
• Greet customers and handle transactions at the cash register.
• Provide helpful purchase suggestions to customers.
• Assist in food program operations occasionally.
• Maintain store appearance inside and out to meet company standards.
• Engage with customers daily to ensure a friendly, efficient experience.

Qualifications and Skills

• Strong customer service abilities.
• Effective communication and friendly interaction skills.
• Aptitude for working rapidly while maintaining enjoyment.
• Teamwork capabilities to meet daily objectives.
• Problem-solving skills with creative thinking.
• Quick decision-making and proactive suggestion offering.

Additional Preferences

• Customer service experience is highly regarded.
• Supervisory experience is a plus.
• Eagerness for career advancement.
• Willingness to learn and enjoy the work environment.

Benefits and Perks

• Comprehensive medical, vision, dental, life insurance, and long-term disability coverage.
• Flexible scheduling options.
• Employment with a large, stable organization.
• Opportunities for rapid career progression.
• Varied tasks to keep the role interesting.
• Weekly pay cycles.
• Additional pay for night shifts.
• Employee discounts on products.
• Scholarship programs for further education support.
• Recognition program for years of service.
• Corporate discount programs available.

Diversity and Inclusion Commitment

The company embraces diversity and inclusion, fostering a safe, accessible, and rewarding workplace. It ensures all employees contribute uniquely to the company’s success. Accommodations during the hiring process are available for candidates who request them, and employment equity is a priority, encouraging diverse applications reflective of the customers and communities served.