Lead - Centre of Excellence (Credit)

Role Overview

This position is responsible for establishing and leading a Centre of Excellence (CoE) within the Credit function. The role involves creating a dedicated support framework encompassing both Credit and Technical aspects, spearheading automation projects, boosting operational efficiency, and facilitating data-driven decision-making across the entire Credit ecosystem. Serving as a strategic pillar for business-driven projects, the role ensures disciplined execution, measurable results, and nationwide adoption across India.

Key Responsibilities

• Develop and oversee a specialized support structure for Credit and Technical teams, aligned with Product and Business units.
• Act as the primary contact point for initiatives focused on automation, process enhancement, and transformation within Credit.
• Establish scalable, standardized operational processes across various regions.
• Manage the complete lifecycle of automation and efficiency improvement projects, defining clear timelines, milestones, and deliverables with robust governance.
• Collaborate closely with Product, Technology, and Business teams to facilitate flawless project implementation.
• Identify improvement opportunities in Credit processes, such as underwriting efficiency, turnaround time reduction, and policy compliance.
• Convert business challenges into actionable automation and digitization projects.
• Regularly evaluate process deficiencies and implement solutions that enhance efficiency, accuracy, and scalability.
• Create and apply KPIs and measurement frameworks to monitor initiative effectiveness.
• Ensure data points across systems are accurate, available, and consistent.
• Oversee adoption of initiatives across pan-India teams, initiating corrective measures when necessary.
• Drive organization-wide acceptance of new initiatives by coordinating communications and training programs.
• Guarantee uniform usage and behavioral conformity among regional teams.
• Monitor adoption data and extract insights to refine implementation strategies.
• Work closely with Credit leadership, Business, Product, Technology, Operations, and Risk teams to harmonize strategic objectives with execution plans.
• Influence key stakeholders to propel transformation initiatives effectively.
• Secure timely delivery of projects with clear, quantifiable outcomes.
• Implement governance structures, including regular reviews, dashboards, and escalation procedures.
• Report consistently to senior leadership on progress, risks, and results.