Last Mile Team Leader - Dubai Hub (Night)

About the Role

As the Last Mile Team Leader for the Dubai Hub during the night shift, you will be responsible for overseeing and managing the entire night operations of the hub. This role primarily involves ownership of dispatch, aging, floor management, and ensuring orders are processed and dispatched efficiently by the end of the shift.

Responsibilities

• Take full ownership of night operations at the Dubai Hub, mirroring daytime responsibilities related to aging, dispatch, and managing the warehouse floor.
• Manage both forward and reverse aging processes overnight, ensuring all orders are cleared before the shift concludes.
• Ensure that the floor remains clear and all same-day and pre-defined delivery date (PDD) orders are dispatched prior to the end of the shift.
• Lead and supervise the night debriefer and dispatcher, managing their attendance and shift schedules.
• Organize and coordinate drivers for overnight dispatch operations.
• Handle night ticketing including customer support WhatsApp group queries, escalation cases, and customer issues, making sure they are addressed overnight rather than deferred.
• Produce and submit the nightly performance and CRA aging reports directly to the day shift Team Leader.
• Conduct a formal morning handover—both verbal and written—to the day Team Leader covering ongoing issues and overnight incidents.
• Manage and resolve overnight delivery problems, delays, and customer complaints; escalate only those matters that cannot be resolved during the shift.

Skills and Qualifications

• Demonstrated experience in last mile logistics, transportation, or supply chain roles, preferably within e-commerce or high-volume delivery contexts.
• Strong organizational, multitasking, and leadership abilities.
• Excellent communication and interpersonal skills suitable for managing a team and coordinating across departments.
• Competency with logistics management software, route planning tools, and advanced skills in Microsoft Excel.
• Ability to perform well under pressure and accommodate rapidly changing priorities.
• Entrepreneurial mindset, with a passion for growth and positive disruption in fast-paced environments.
• Focused on cultivating team culture and people management, with a commitment to optimizing processes for business success.
• Positive and collaborative team player attitude, proactive problem-solver with a