Key Lead - New Store Opening in Halifax

About the Role

As a Key Lead at Knix, you will foster an inviting, inclusive atmosphere that supports customer confidence while meeting their specific needs. Your responsibilities include bringing the Knix experience to life through attentive listening, expert product recommendations, and compassionate leadership on the sales floor and in fitting rooms. You will set the benchmark for team performance by leading confidently and supporting colleagues in fast-paced, high-traffic periods, always motivated by sales targets and metrics.

About Knix

Knix, founded in 2013, is a trailblazing intimate apparel and activewear brand committed to empowering individuals through innovative products and strong community engagement. Renowned across North America for revolutionizing the apparel sector, Knix reaches over three million customers through multiple channels including retail locations, online stores, wholesale, and Amazon.

Exciting Opportunity

We are launching a new store at Halifax Shopping Centre in Summer 2026 and seek driven individuals to be part of this inaugural team. This is a chance to help shape Knix's culture from the start and to bring its mission to the Halifax community.

Key Benefits

• Competitive base salary with monthly bonuses and performance-based pay increases.
• Up to 50% discount on Knix products.
• Access to health insurance starting day one and a mental health platform with therapy and coaching services.
• Parental leave top-up program providing up to 80% of salary.
• A vibrant, diverse, and inclusive work environment encouraging authenticity.
• Multiple opportunities for recognition and career advancement.

Who You Are

• A passionate Knix advocate motivated to transform enthusiasm for the brand into business growth.
• A proactive team leader who coaches and inspires peers, driving exceptional customer experiences and exceeding goals.
• Comfortable in dynamic, rapid environments with the ability to quickly adapt and make decisive choices.
• Familiar with sales KPIs like traffic, conversion rate, average order value, and units per transaction, effectively translating data into impactful actions.
• Empathetic in sensitive fitting room interactions, helping customers feel confident.
• A results-oriented leader who drives sales metrics and nurtures brand loyalty.
• Skilled at managing challenging conversations with staff and customers with a calm and constructive approach.
• Focused on personal and team growth by actively seeking and responding to feedback.

Core Responsibilities

• Deliver an inclusive and positive shopping experience, exemplifying leadership on the sales floor and in fitting rooms.
• Mentor Sales Associates in real time, emphasizing strong behaviors in an enjoyable workplace.
• Manage sales performance periods using live data and KPIs to coach teams, ensuring maximum sales capture.
• Provide personalized product guidance and bra fittings to meet customers' unique needs.
• Stay updated on product knowledge and ensure the team shares this expertise with customers.
• Handle difficult situations with composure, resolving conflicts with staff and customers.
• Contribute to training, visual merchandising, and store operations as needed.

Required Qualifications

• At least two years of experience in apparel or lifestyle retail, preferably with leadership experience.
• Demonstrated ability to lead and motivate teams towards business success and excellent customer service.
• Experience utilizing KPIs to make informed decisions and enhance sales during peak times.
• Calm, resourceful, and able to de-escalate complex scenarios effectively.

Eligibility and Working Conditions

• Must be legally authorized to work in Canada and be 18 years or older.
• Ability to lift packages weighing up to 25 pounds and move throughout the store for a full shift.
• Part-time staff must be available for 15 to 20 hours weekly, increasing up to 29 hours during busy periods, with evening, weekend, and holiday availability.
• Full-time employees must maintain flexible schedules including evenings, weekends, and holidays to meet business demands.

Additional Information

• Positions available as part-time and full-time permanent roles.
• Hourly pay rate is $20.90 CAD.
• Knix employs AI technology to assist with application screening and assessment, but all hiring decisions are made by human evaluators dedicated to an equitable, inclusive recruitment experience.
• Knix is an equal opportunity employer and committed to accommodations for applicants with disabilities. Diverse backgrounds and perspectives are welcomed.