Key Customer Specialist Oncology

About Bayer

Bayer is focused on tackling major global challenges and advancing its purpose of helping create a healthier future for all. The company operates with a digital-first mindset, values curiosity and continuous learning, and encourages people to use technology to improve efficiency and customer service.

Bayer Middle East promotes equal opportunity and considers applications from people of all backgrounds and identities, in line with applicable law. The organization also invests in employee development through capability-building programs, project assignments, and professional growth support.

This opening is based in Saudi Arabia and is intended for a Saudi national citizen, as required by local regulations.

Role overview

The Key Customer Specialist Oncology will manage Bayer’s relationships with key thought leaders and healthcare professionals across selected key accounts in the private and government sectors. The role is centered on driving account growth, supporting oncology brand strategy, building educational programs, and strengthening Bayer’s position as a preferred partner in the oncology space.

Key responsibilities

• Serve as the link between Bayer and key thought leaders/HCPs, while working toward sales goals for assigned accounts.
• Communicate disease and brand messages through a multi-channel approach and help shape speaker-led educational curricula for wider dissemination.
• Work with thought leaders to understand their needs and translate them into meaningful, co-created content using Bayer capabilities.
• Support execution of oncology brand plans for priority accounts to enable profitable and sustainable growth.
• Create long-term key account strategies and stakeholder relationships that support mutual business growth and reinforce Bayer Oncology as a trusted partner.
• Map and prioritize key accounts using the 80/20 approach, including segmentation, targeting, and a prioritization matrix.
• Build and maintain an HCP list for each account and keep scientific interest information current as market conditions change.
• Act as the main, though not exclusive, contact point between stakeholders and Bayer Oncology, while sharing account needs internally and seeking support from cross-functional teams.
• Co-develop value-based solutions with thought leaders and speaker groups that serve both HCP scientific interests and Bayer communication goals.
• Partner with MSLs to secure HCP speakers for planned educational activities across formats such as lectures, peer-to-peer sessions, debates, third-party symposia, and Bayer-led events.
• Coordinate with the virtual events team to use engaging hybrid formats and support virtual meetings, including inviting peers when relevant.
• Log all one-to-one interactions and account plans in Veeva, and capture HCP insights to inform future messaging and content creation.
• Maintain accurate and disciplined records in Veeva, including customer data, activity logs, event reporting, PGMI reporting, channel preferences, insights, adoption ladder information, and samples where required.
• Improve customer experience by using data to monitor, optimize, and adapt activities, content, and channels for stronger impact.
• Work with accounts to collect monthly IMS orders from major hospitals and chains and help support IMS targets.
• Track inventory, usage, stock levels, forecast accuracy, and product movement from central storage to outlet level, while aligning with distributor sales teams on orders, forecasts, campaigns, launches, and demand changes.

Requirements

• Bachelor’s degree in Pharmaceutical Science.
• Prior experience in the pharmaceutical industry is required; experience with key brands is a plus.
• At least 2 years of experience in a pharmaceutical company, with 1 year in oncology preferred.
• Strong analytical thinking, commercial awareness, and problem-solving ability.
• Excellent negotiation skills and the ability to work with senior commercial stakeholders in key accounts.
• Proven stakeholder management experience, including collaboration with thought leaders and institutions.
• Solid business understanding, with exposure to commercialization, medical engagement, and customer experience excellence.
• Strong scientific understanding and the ability to interpret scientific data in the assigned therapy area.
• Hands-on experience with digital and virtual tools is essential.
• Ability to use Bayer virtual platforms and digital systems effectively to deliver strong virtual customer experiences and capture HCP-level data.
• Must be a Saudi national citizen, in line with KSA regulatory requirements for this role.

Perks and workplace support

• Flexible working arrangements designed to support work-life balance.
• Exceptional parental leave benefits.
• Competitive compensation package.
• Dynamic working environment with opportunities for learning, assignments, and career growth.
• Inclusive culture that welcomes diverse abilities and perspectives.
• Confidential application support for candidates with disabilities through the designated Bayer email channel.
• Recognition as a 7 Stars Company at the Taqdeer Awards 2026 for employee wellbeing and workplace practices.

Additional information

Only shortlisted candidates will be contacted by the HR team. If there is no contact within three weeks after the closing date, the application should be considered unsuccessful for this round.

Candidates with disabilities who wish to apply may submit their CV directly through the designated accessibility contact, using the vacancy title in the email subject line. Any disability disclosure is voluntary, confidential, and used only for application assessment as part of the company’s diversity and inclusion commitment.