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Kannada Customer Care Executive for NBFC in Kolkata
Kolkata, West Bengal, India · Full Time
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- Experience
- Any
- Salary
- INR 300,000 – INR 375,000 / year
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Any graduate degree holders who are proficient in Kannada can apply.
- Resume
- Required to apply
Where you'll work
Job description
Job Overview
We are seeking a Kannada-speaking Customer Care Executive for a Non-Banking Financial Company (NBFC) located in Kolkata. The role involves managing customer interactions professionally and efficiently to maintain high satisfaction levels.
Key Responsibilities
- Responding to incoming customer calls, addressing their issues and inquiries.
- Resolving customer complaints and ensuring timely and appropriate solutions.
- Escalating unresolved complaints to designated levels according to the escalation matrix.
- Following up on escalated issues to guarantee closure and notifying customers of resolution.
- Measuring customer satisfaction after solutions are provided.
- Conducting outbound calls as per the targeted customer database.
- Visiting company branches as required for operational purposes.
Candidate Requirements
- Applicants must hold a minimum qualification of any graduate degree.
- Fluent communication skills in Kannada to facilitate effective customer interactions.
Compensation
The position offers an annual salary range between 300000 and 375000 INR.
Additional Information
Interested candidates are requested to send their resumes via email to the provided contact address.