Key Account Manager - HDFC Alternate Channels, Mumbai

Job Overview

The Key Account Manager will engage deeply with HDFC Bank's Third Party Partner (TPP) Head and their team responsible for Virtual Channels. The role involves fostering business growth across seven distinct Virtual Channels: VRM, Classic, Prime, NR VRM, VST, VBRM and Virtual Care, by focusing on defined business metrics.

Core Responsibilities

• Act as primary liaison with the bank’s vertical business heads by regularly sharing Management Information System (MIS) reports for governance reviews.
• Coordinate effectively with internal teams including operations, policy servicing, MIS, Direct Digital Marketing (DDM), complaints handling, persistency management, and sales vertical heads to resolve issues raised by the bank's business and TPP teams.
• Provide timely updates of business MIS to the Alternate Channel Head for periodic business reviews with vertical heads.
• Identify and drive digital innovation and process automation initiatives in collaboration with relevant stakeholders to enhance service delivery and operational efficiency.
• Promote adoption and utilization of digital tools across internal teams to improve system efficiency.
• Utilize analytics to uncover efficiency improvements and opportunities for channel growth.

Key Challenges

• Maintaining continuous alignment with various internal departments within Aditya Birla Sun Life Insurance (ABSLI).
• Benchmarking against competitors in insurance products, processes, and manpower productivity.
• Balancing ABSLI process requirements with the expectations and demands of channel partners.

Accountabilities

• Driving business development and managing partner relationships effectively.
• Leveraging analytics to support quick and informed decision-making.
• Optimizing routine work activities while launching new initiatives.
• Ensuring effective execution of product strategies, processes, and digital transformations.