Job description

Company overview

KOHIRA is an India-based fine jewelry brand specializing in lab-grown diamond pieces. Built around sustainability, contemporary design, and technology-led production, the company operates from Surat and serves as a manufacturer, exporter, and retailer. Its business spans physical showrooms, shop-in-shop partnerships, and a growing global online presence. With more than 5,000 designs across different gold purities and finishes, the brand uses premium CVD Type II-A lab-grown diamonds to create ethically made jewelry that blends high-end craftsmanship with accessible luxury.

Role overview

This is a full-time, on-site Key Account Manager position for e-commerce marketplaces, with a primary focus on Etsy and eBay, based in the Greater Surat Area. The role is centered on managing Kohira’s marketplace storefronts day to day, improving listing quality and discoverability, maintaining clean and accurate catalog data, and strengthening content to support conversion and visibility. You will also coordinate promotions, track marketplace performance, support customer escalations, and work with internal teams to keep inventory, pricing, and product launches aligned with demand.

What you will do

Run daily operations for Etsy and eBay stores, ensuring the accounts stay updated and well managed.
Create, refine, and optimize product listings to improve search visibility and conversion performance.
Organize product categories, maintain catalog accuracy, and keep marketplace hygiene in order.
Improve product content so that titles, descriptions, and listing assets support stronger engagement.
Manage marketplace relationships and coordinate promotional activity, campaigns, and business initiatives.
Monitor key performance metrics and use data to support growth decisions and account improvements.
Handle customer service escalations, respond promptly to buyer questions, and resolve order-related issues with operations and logistics.
Study competitors and market trends, and use insights to guide pricing, margin tracking, and sales forecasting.
Work closely with design, marketing, and supply chain teams to align inventory and assortment plans with marketplace demand.

What the role requires

Hands-on account management experience, ideally with Etsy, eBay, or comparable marketplace platforms.
Strong ability to build and maintain long-term marketplace relationships.
Good analytical and planning skills for KPI tracking, listing optimization, and revenue growth support.
Strong customer service approach with calm, professional communication during escalations.
Working knowledge of e-commerce workflows such as catalog management, pricing, promotions, and order fulfillment.
Experience in jewelry, fashion, or luxury e-commerce is a strong plus, especially for international marketplaces.
Clear written and spoken English; knowledge of additional languages will be an advantage.
Comfort working from the Greater Surat Area and coordinating with cross-functional internal teams.
Bachelor’s degree in Business, Marketing, Commerce, or a similar field, or equivalent practical experience.
Ability to use marketplace dashboards, Excel or Google Sheets, and basic reporting tools confidently.
Only candidates with Etsy and eBay experience should apply.

Additional information

This role is strictly work-from-office in Surat. Applicants should already have relevant marketplace experience with Etsy and eBay.

Who can apply

Candidates who have prior experience managing Etsy and eBay accounts, can work on-site in the Greater Surat Area, and meet the educational or equivalent experience requirement are suitable for this role.

Education

Bachelor’s degree in Business, Marketing, Commerce, or a related field, or equivalent practical experience.

Experience note

Experience with Etsy and eBay is specifically required; no separate minimum duration was stated.

KAM e-commerce etsy and eBay