Junior Revenue Operations Specialist

About Superchat

Superchat is revolutionizing communication between businesses and their customers by replacing traditional methods like phone calls, contact forms, and support tickets with messaging and AI-driven solutions. Founded in 2020, this Berlin-based company serves over 10,000 businesses globally, ranging from major brands such as Allianz and Danone to small enterprises and solo entrepreneurs. Millions of messages are exchanged daily across platforms like WhatsApp, email, SMS, and Instagram, enhanced by AI agents providing responses across chat, email, and voice at expert levels.

Role Overview

As a Revenue Operations Specialist at Superchat, you will be pivotal in ensuring smooth daily operations by managing, monitoring, and troubleshooting critical business systems including HubSpot and Chargebee. Your focus will be on maintaining process reliability, detecting issues early, and supporting teams that depend on these tools.

Key Responsibilities

• Oversee the configuration and governance of HubSpot, including properties, pipeline management, automation, and user permissions.
• Design, implement, and maintain workflows and integrations among HubSpot, Make, n8n, Chargebee, Superchat platform, Slack, and other Go-to-Market (GTM) tools.
• Respond to Revenue Operations requests, resolve system issues, maintain automation systems, and assist GTM teams with operational challenges.
• Ensure data integrity by conducting deduplication, enrichment, lifecycle management, and governance activities.
• Create dashboards and reports to provide actionable insights on pipeline status, customer lifecycle, and operational metrics.
• Collaborate with Sales, Customer Success, Marketing, and Operations to map existing workflows, diagnose inefficiencies, and implement scalable improvements.
• Lead Revenue Operations projects from gathering requirements to testing, deployment, documentation, and training stakeholders.

Applicants Should Have

• A systems-thinking mindset to identify and transform inefficient processes into scalable, automated solutions.
• Hands-on experience managing CRM platforms with proven skills in building workflows, resolving data issues, and delivering end-to-end operational solutions.
• A proactive ownership attitude towards responsibilities and outcomes with a commitment to solving problems thoroughly.
• A data-driven approach valuing precision and high-quality CRM data.
• Strong preference for process documentation, governance, and development of repeatable scalable processes.
• Adaptability and curiosity to learn new tools, embrace AI innovations, and experiment with new operational technologies.
• Excellent collaboration and communication capabilities across various departments including Sales, Marketing, Customer Success, Product, and Engineering.
• Fluency in English, both spoken and written; German language skills are an advantage.

Who We Are Not Looking For

• Operators with superficial knowledge of CRM and AI tools lacking depth in system configuration and automation building.
• Candidates with limited understanding of cross-functional go-to-market operations and their business impact.
• Users who apply AI tools only to simple tasks without leveraging automation advantages.
• Individuals with poor communication skills, unable to influence stakeholders or simplify complex concepts effectively.

Work Environment & Culture

• In-person collaboration is valued, with at least three days per week working from our Berlin office facilitating faster decision-making and stronger team bonds.
• Diverse international team fostering openness, respect, and the sharing of varied perspectives.
• Focus on ambition, ownership, initiative, and rapid personal and professional growth.
• Culture built on ownership, curiosity, and continuous improvement.
• Emphasis on humility, teamwork, open feedback, and willingness to learn from colleagues.

Employee Benefits

• Options include memberships for Urban Sports Club or John Reed, public transport pass, or dance subscription.
• Frequent company-wide and team events to foster community.
• Annual budget of €500 for learning and development resources such as courses, conferences, books, and coaching.
• An inclusive startup atmosphere promoting fast professional and personal advancement.
• Access to a modern office in central Berlin with complimentary snacks, drinks, and premium equipment.

Additional Information

Superchat prioritizes creating a community where employees enjoy spending time together, supporting activities like sports clubs, gaming groups, weekend outings, and other shared interests. We celebrate diversity and welcome applicants regardless of gender, nationality, background, or religion. By applying, you consent to our Privacy Policy.

We eagerly await your application!