Junior Officer - Marketing & Operations

Overview

We seek energetic and customer-oriented Junior Officers to support our branch banking team. The role demands handling branch operations, customer service, and marketing of bank products, while meeting business targets actively.

Core Duties

• Prospect and generate new client leads to expand the bank's customer base.
• Promote and sell both the bank's financial products and third-party offerings, meeting assigned sales goals.
• Support branch campaigns, drives, and projects to advance business outcomes.
• Assist customers in branch visits, including account opening guidance and banking procedure assistance.
• Conduct transactions via physical and digital banking channels accurately using bank software.
• Act as maker for diverse branch transactions such as account openings, cheque clearing, cash operations, term deposits, demat and locker services, loans, digital banking, and marketing related activities.
• Maintain branch bookkeeping and registers covering limit records, loan-related registers, recovery notices, and interest certificates.
• Perform cashier duties, managing records like torn/soiled notes and key exchanges.
• Manage cheque clearing tasks including receiving local cheques, stamping, record keeping, preparing schedules, prompt clearing submissions, reconciliation, dispatch, and handling unpaid cheque returns per instructions.
• Undertake front office, recovery, and additional operational roles as needed.
• Execute other duties assigned within the role's scope by supervisors or branch management.

Candidate Profile

• Graduates in any field with strong communication and interpersonal skills.
• Customer-centric attitude combined with a focus on meeting sales targets.
• Basic computer literacy is essential.
• Preparedness to manage both marketing efforts and branch operations effectively.

Preferred Background

• Experience in branch banking, operations, customer service, and sales in banking or financial firms.
• Exposure to NBFCs, insurance, CASA sales, cooperative or small finance banks is advantageous.

Skills Required

• Banking operations including account maintenance and transaction processing.
• Customer relationship management.
• Sales and marketing of banking and financial products.
• Handling cash and cheque clearing efficiently.
• Digital banking services and loan documentation.
• Demat and locker operations proficiency.
• Cross-selling banking products.
• Strong communication and computer skills.