Junior Officer - Facility Management Services (FMS)

Role Overview

This position assists the Facility Management Services (FMS) Team Lead in executing and overseeing comprehensive maintenance programs to maintain the integrity and upkeep of both interior and exterior facility areas. It requires conducting periodic inspections, applying SOP-driven protocols, and working closely with various internal stakeholders to address facility requirements. The incumbent supervises operational zones such as reception and helpdesk to guarantee professional service delivery.

Vendor & Contract Oversight

The role entails managing vendor relationships and contracts, ensuring compliance with cost and quality benchmarks, and monitoring vendor performance to swiftly resolve any service concerns.

Reporting and Continuous Improvement

Generating detailed MIS reports, analyzing operational metrics, and identifying opportunities for process enhancements and standardization within FMS practices are key functions. The officer contributes to revising FMS manuals to align with best industry standards.

Key Responsibilities

• Support development and implementation of maintenance schedules and facility management policies.
• Perform regular inspections to evaluate facility condition and identify improvement areas.
• Collaborate across departments to facilitate smooth facility operations and address needs promptly.
• Oversee reception and FMS helpdesk to maintain high responsiveness and service quality.
• Manage vendor contracts ensuring service standards, compliance, and budget adherence.
• Monitor performance and ensure timely resolution of issues with service providers.
• Prepare comprehensive reports and presentations on KPIs, expenditures, and operational highlights.
• Analyze data to detect inefficiencies and propose actionable improvements.
• Drive standardization of FMS processes and manuals.
• Engage with external parties such as service providers, vendors, and statutory authorities.
• Coordinate with internal employees across departments and group entities.

Required Qualifications and Experience

• Graduation or Diploma qualification.
• Two to three years of experience managing facility operations in large-scale environments.

Competencies and Skills

• Familiarity with FMS standards and practitioner-level skills in event and vendor management.
• Proficient in asset and inventory control.
• Strong execution capability with focus on results.
• Effective teamwork and interpersonal skills.
• Analytical problem-solving abilities.
• Planning and decisive decision-making skills.
• Stakeholder management and networking.
• Personal effectiveness and strategic orientation.
• Capability to build skills within teams and entrepreneurial mindset.

Financial Responsibility

Manages operational expenditure budget of approximately ₹4 crores.