Junior IT Support Specialist

About Zip

Zip is an AI-driven procurement platform designed to help enterprises and automated agents work together. By coordinating procurement across teams, tools, and suppliers with AI support, organizations can get the resources they need and move innovation forward more quickly.

Many well-known enterprises rely on Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and others. Collectively, customers have saved more than $8 billion and handled over $500 billion in spend. The team includes product leaders from Apple, Airbnb, and Meta, along with former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.

Zip is supported by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator. The company has raised $371 million, most recently at a $2.2 billion valuation, and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

Role overview

This position is suited to someone early in their IT journey who enjoys helping others, learning quickly in a fast-moving environment, and growing into systems administration and automation. The focus is on creating positive employee experiences while building practical, repeatable solutions.

What you will do

• Deliver hands-on IT assistance to in-office and remote employees, covering both hardware and software on Mac and Windows devices.
• Support office technology such as printers, Zoom Rooms, room scheduling tools, and Wi-Fi.
• Handle onboarding and offboarding tasks, including new-hire orientations, device setup and recovery, and account/access provisioning and removal.
• Oversee laptop logistics throughout the lifecycle, including setup, shipping, receipt, and asset tracking.
• Work with cloud and workplace tools such as Google Workspace, Azure AD/M365, Slack, Okta, Jira, Zoom, and related systems.
• Collaborate with Workplace teams on desk setups, office changes, and the employee experience, and coordinate with InfoSec on device compliance.
• Document processes by creating and updating runbooks and SOPs to keep operations reliable.

Qualifications

• At least 1 year of IT support experience is preferred; however, candidates with a CS/IT degree, strong side projects, or relevant certifications are also welcome.
• Must be able to work onsite five days per week in the SOMA office in San Francisco.
• Should be able to lift and move equipment up to 50 lbs, including shipments and monitors.
• A constructive attitude and enthusiasm for building new processes and policies in a fast-growing company are important.
• Comfort using AI tools to improve support work, scripting, and documentation is expected.

Compensation

The annual salary range for this position is $85,000 to $105,000. Pay is determined based on job-related factors such as location, experience, education, and specialized skills.

Perks and benefits

• Equity participation in the company.
• Health, vision, and dental coverage options at 100%.
• Catered breakfast, lunch, and dinner.
• Flexible paid time off.
• ClassPass membership.
• Monthly commuter support.
• Team-building events and happy hours.
• Home office stipend.
• Reimbursement for phone and internet costs.
• Paid parental leave.
• Fertility support stipend.
• 401(k) plan.
• Unlimited AI token usage.

Additional information

Zip looks for people who take ownership, communicate clearly, bring an underdog mindset, and want to help increase the pace of innovation for businesses worldwide. The company encourages applications from candidates whose background may not match every requirement exactly and is committed to building an inclusive workplace where people of all ages, religions, ethnicities, genders, sexual orientations, and other identities feel welcome and supported.