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Where you'll work
Job description
About PlanD
PlanD is the leading AI-driven ERP solution tailored for cleaning companies in the DACH region. After nearly five years of development and establishing product-market fit, serving over 600 customers, PlanD stands as market leader in this €30 billion building cleaning market. The company is now entering its next phase focused on scaling revenues beyond €10 million ARR, expanding into upmarket segments, and advancing as an AI-first company.
Role Overview
As a Junior Customer Success Manager, you will be the primary contact point for clients, ensuring they quickly realize success with PlanD. Your core responsibility will involve onboarding new users and serving as their ongoing support when questions arise. You will collaborate closely with product and GTM teams by providing customer feedback and independently deploying initiatives to enhance customer retention.
Key Responsibilities
- Conduct online onboarding sessions for new customers.
- Ensure clients rapidly experience PlanD's value and effectively utilize the software.
- Maintain tight collaboration with product and internal teams to relay customer insights.
- Contribute to the continual improvement of customer success workflows and organizational structures.
What Makes This Role Unique
- Gain hands-on experience in driving AI and SaaS customer adoption and retention.
- Work directly with a small, efficient team located in Berlin's heart.
- Implement great ideas quickly in a hands-on environment.
- Participate in shaping the future of customer success by integrating AI-first processes.
Qualifications
Essential:
- Passion for client interaction and ensuring their success.
- Proactive, hands-on attitude with a readiness to learn and take ownership.
- Excellent German communication skills; English proficiency is a plus.
- Curiosity about scaling startups to over €10M ARR with lean teams.
Desirable:
- Previous experience in support, customer success, or startup environments.
- Interest in automation and AI technologies.
- Familiarity with cleaning services, trades, or field service sectors.
Ideal Candidate
- Eager to deeply understand customer needs and provide effective solutions.
- Quick learner with the ability to explore new products and industries.
- Keen to grasp modern customer success approaches in an AI-first startup context.
Employment Details
- Location: Onsite in Berlin.
- Commitment: Full-time, approximately 40 hours per week.
- Start Date: August 2026.