Junior Client Relationship Manager (Junior CRM)

Role overview

This position is for a Junior Client Relationship Manager based in Singapore. It is a full-time, on-site role suited to early-career professionals who want to develop their experience in client management, consulting, or account delivery, especially in large enterprise and public-sector settings.

The role works alongside senior Client Relationship Managers and Client Partners to help manage client accounts, coordinate delivery-related work, and keep communication flowing smoothly between clients and internal teams. You will interact with delivery, recruitment, finance, and other stakeholders to support both operational and commercial activities.

Key responsibilities

• Assist senior CRM and Client Partner colleagues with everyday client engagement tasks.
• Serve as a link between clients and internal delivery teams to keep coordination on track.
• Help plan and prepare client meetings, presentations, and review sessions.
• Monitor client requests, follow up on action items, and track deliverables through to completion.
• Support active projects by keeping an eye on account milestones and ongoing activity.
• Track workforce requirements, as well as onboarding and offboarding activities for project resources.
• Work with Delivery, Recruitment, HR, and Finance teams to meet account needs.
• Keep account records, contact details, and supporting documentation accurate and up to date.
• Provide support for contract administration, Statements of Work, and Service Orders.
• Help monitor billing progress, rate cards, and other basic commercial indicators.
• Prepare simple reports on account performance, staffing levels, and pipeline updates.
• Maintain trackers, dashboards, and internal documentation.
• Support governance, compliance, and audit-related activities when required.
• Follow the company’s processes, policies, and quality expectations in daily work.

Requirements

• A bachelor’s degree in Business, Management, Information Technology, Communications, or a closely related field.
• 0 to 2 years of relevant experience in client support, account management, consulting, operations, or project coordination.
• Fresh graduates may be considered if they have internships or exposure in corporate or consulting settings.
• Strong written and verbal communication skills.
• Well-developed coordination and organizational abilities.
• Ability to work effectively with several stakeholders across different teams.
• Basic familiarity with professional services or consulting environments.
• Comfort using spreadsheets, presentations, and standard documentation tools.
• Strong attention to detail and a willingness to learn.
• Preferred exposure to enterprise or public-sector clients.
• Helpful background in supporting project teams or account managers.
• Awareness of basic commercial topics such as billing, contracts, and Statements of Work.
• Prior experience in IT services, consulting, or systems integration is an advantage.

Ideal candidate profile

You should be someone who wants to build a career in a client-facing role. The right person will be dependable, proactive, structured, and comfortable working in a busy environment with many moving parts. Clear, professional, and client-focused communication is important for success in this role.