Junior Accounts Receivable Disputes Specialist with Danish Language Skills

Overview and Candidate Profile

We invite applications from candidates with 0 to 2 years of experience within Finance Customer Service, preferably with prior involvement in Accounts Receivable, dispute resolution, deduction management, or related financial analytics. The role demands strong communication skills, both verbal and written, to clearly explain intricate issues and maintain professionalism with internal teams and external partners. Candidates should demonstrate robust analytical aptitude and proficiency in deep root cause investigations. Experience utilizing major ERP platforms such as SAP, Oracle, or NetSuite, along with advanced Microsoft Excel skills, is advantageous. Fluency in English at B2 level and Danish at B1 level is mandatory for global client engagement.

Role Responsibilities

• Fully manage a designated portfolio of customer deductions, addressing issues like partial payments, pricing errors, shipment mistakes, and compliance fees.
• Perform comprehensive investigations by gathering data from ERP systems, customer portals, delivery proofs, and other sources to validate disputes.
• Communicate confidently via phone and email with both customers and internal departments (including Sales, Customer Service, and Back Office teams) to obtain relevant information, dispute invalid claims, and negotiate effective solutions.
• Accurately assemble and maintain all necessary documentation supporting credit approvals or rejection and collection efforts on invalid deductions.
• Process validated credit memos properly or cooperate with the Collections team to secure repayments for invalid disputes.
• Analyze dispute patterns and trends, prepare reports for management, emphasize root causes, and suggest prevention strategies to minimize future disputes.
• Contribute proactively to enhancing procedures aimed at preventing repeated disputes and streamlining resolution workflows.

Benefits and Working Conditions

• Permanent employment contract with a multinational corporation ensuring job stability.
• Flexible hybrid work arrangement: three days onsite in the office, two days remote weekly.
• Rich professional growth opportunities including tailored individual training plans, access to both soft skills and technical courses via platforms like Udemy for Business and LinkedIn Learning.
• Comprehensive onboarding process supplemented by a Buddy system for new hires.
• A workplace culture that values openness, well-being, diversity, and inclusion.
• Additional attractive employee benefits.

Additional Information

Please submit your application and resume in English. The position is offered by Deloitte's Central Europe Business Delivery Solutions, a regional hub specializing in tax, finance, accounting, and legal compliance services with a focus on delivering excellence across Central Europe in multiple languages including Danish and English.