IT Support Technician

About the Organisation

Minerva Foods, through Aust Lamb Co (ALC), operates as a major Australian processor and exporter of premium lamb products. The Colac site is an important part of the business, helping supply high-quality protein to markets around the world. The wider Minerva Foods group has operations across five continents and serves customers in more than 100 countries, with a strong focus on quality, efficiency, and ongoing improvement.

Role Overview

This is a practical, on-site IT Support Technician position covering both Level 1 and Level 2 support. The role supports enterprise IT as well as operational technology (OT) systems at the Colac site. Because the position is business-critical, prompt response, reliable system availability, and excellent customer support are essential. Travel may be required to the Sunshine Plant and the Melbourne CBD head office.

Level 1 Support

• Serve as the initial contact for IT-related requests and issues.
• Provide assistance with desktops, laptops, mobile devices, printers, and other connected equipment.
• Diagnose and resolve problems with hardware, software, and operating systems.
• Handle user administration tasks such as Microsoft 365 access and password resets.
• Record, monitor, and prioritise incidents in the service desk platform.
• Guide users clearly and professionally while keeping communication open.
• Pass on more complex incidents to the appropriate support path when needed.

Level 2 Support

• Investigate and resolve more advanced or repeated technical problems.
• Support servers, infrastructure components, and core business systems.
• Set up, configure, and maintain IT hardware and network equipment.
• Assist with OT systems while following approved security and change procedures.
• Support upgrades, patching activities, and broader system enhancements.
• Coordinate with external vendors and service partners.
• Contribute to projects and improvement initiatives across the site.

Governance, Security and Compliance

• Work in line with IT policies, standards, and operating procedures.
• Follow established change management and security requirements.
• Help maintain the security, availability, and integrity of systems.
• Observe workplace health and safety obligations at all times.
• Spot risks or potential security issues and escalate them promptly.

Candidate Profile

• You bring at least 2 years of experience in IT support or a similar technical role.
• You have strong diagnostic thinking and a practical approach to problem-solving.
• You are comfortable working with Microsoft 365 and enterprise IT environments.
• You can operate independently in a site-based setting.
• You communicate well and deliver a high standard of customer service.
• You hold a valid driver’s licence.
• Experience in manufacturing or OT environments is an advantage.
• Multi-site support experience would also be beneficial.

Why This Role May Appeal to You

• You will be part of a global organisation with meaningful operational impact.
• The role offers exposure to both IT and OT environments.
• There is room to progress into Level 2 and infrastructure-focused positions.
• You will work within a supportive, collaborative team culture.
• You will be joining a stable industry that plays an essential role.

Additional Information

This is a full-time, on-site position based in Colac, Victoria. The role involves travel as required to the Sunshine Plant and Melbourne CBD Head Office. No salary details, number of openings, or start date were specified.