IT Support Specialist

About Ripple

Ripple is working to make moving value as seamless as sending information. The company builds crypto-based solutions for financial institutions, businesses, governments, and developers with the aim of strengthening the global financial system and expanding economic opportunity worldwide. Employees are encouraged to do meaningful work, grow quickly, and collaborate with supportive teammates.

Role Overview

The IT team plays a key role in keeping operations running smoothly for employees across the world. Ripple is seeking a driven and well-organized IT Support Specialist who enjoys teamwork and will partner closely with the IT Support Manager.

Key Responsibilities

• Handle first-line IT requests through desk-side visits, support tickets, and chat, while meeting response and resolution targets.
• Diagnose and resolve issues across SaaS tools such as Google Workspace, Okta, Atlassian Cloud, Slack, and similar platforms.
• Support desktop and device administration across macOS, Windows, Azure AD, Jamf, and Intune environments.
• Coordinate employee lifecycle processes including onboarding, offboarding, and return of company equipment.
• Run new-hire IT orientation and provide employees with initial technical setup guidance.
• Serve as the main contact for meeting-room AV technology, including Neat, Crestron, and Zoom systems.
• Keep asset tracking and inventory information accurate and up to date.
• Create and maintain internal IT guides and user-facing documentation.
• Assist with broader IT projects such as software rollouts, office relocations, and platform migrations.
• Support teammates during time off and join global on-call rotations when needed.

Required Experience and Skills

• Background in corporate IT support with practical troubleshooting experience.
• Working knowledge of ticketing platforms like Jira and FreshService.
• Experience supporting enterprise SaaS applications.
• Exposure to conference room equipment such as Neat, Crestron, and Logitech.
• Ability to troubleshoot Wi-Fi, VPN, DNS, and other basic networking issues.
• Understanding of core information security practices.
• Strong analytical, communication, and problem-solving abilities.
• Comfort working fully onsite five days per week to support collaboration and fast issue resolution.

Additional Information

This role is based in Toronto, Ontario, Canada and is a full-time onsite position. Ripple values collaboration, continuous learning, and inclusion. The company offers a fast-paced startup-style environment, a professional development budget, bi-weekly all-company meetings, in-person team moments, and a culture focused on respect and belonging. Full-time employees may also receive competitive salary, bonuses, equity, health and retirement benefits, family support, an employee giving match, a mobile phone stipend, rest and recharge days, wellness reimbursement, vacation flexibility, parental leave, family planning support, catered lunches, stocked kitchens, and social events.

Equal Opportunity Statement

Ripple is an equal opportunity employer and welcomes candidates from all backgrounds. Hiring decisions are made without regard to protected characteristics under applicable law.