IT Support Specialist

Why Work at TaxRise

TaxRise focuses on more than tax relief services. The company aims to bring reassurance, stability, and practical solutions to individuals and families dealing with financial stress. Its team is driven by innovation, empathy, and a strong commitment to helping clients.

This is an opportunity to contribute to meaningful work while developing your career in a collaborative environment where your input is valued.

Role Summary

The IT Support Specialist will deliver technical assistance that keeps the company’s technology running smoothly. This position exists to resolve technology issues quickly, support employees in using available systems and tools effectively, and help maintain dependable IT operations across the organization.

You will partner with users throughout the business to investigate and fix technical problems, while also supporting the stability, security, and availability of infrastructure such as servers, networks, and databases.

Work Location

This position is fully on-site in Irvine, California. Candidates should be prepared to work in person with the team and should not apply if they are seeking a remote arrangement.

Compensation

The role pays an hourly base rate of $28.00 to $30.00 and is structured as a full-time position with a 40-hour workweek.

Key Responsibilities

• Support daily operations for desktops, laptops, tablets, printers, software, and cloud telephony tools.
• Investigate and resolve support tickets involving hardware or software issues.
• Prepare user-facing troubleshooting guides and documentation for common problems and scenarios.
• Handle onboarding, internal transfers, and offboarding tasks, including account setup, account changes, account removals, and equipment provisioning or configuration.
• Monitor network performance and usage, and address connectivity issues before they cause downtime.
• Implement backup and recovery processes.
• Use a solid working knowledge of TCP/IP, DNS, and related networking concepts and tools.
• Coordinate the removal and reinstallation of IT equipment during office moves and new site setups.
• Keep hardware asset records current in the company’s tracking system.
• Contribute to planning and improvement efforts for support services, service desk operations, and desktop support.
• Carry out other duties as assigned.

Required Skills and Experience

• Background in hardware and software troubleshooting within a help desk or IT support environment.
• Hands-on experience with Google Workspace, Microsoft 365, and other cloud-based applications.
• Experience supporting Slack and SharePoint administration.
• Strong command of Windows operating systems.
• Working knowledge of the Google Workspace Admin Console.
• Excellent organization, analysis, and problem-solving abilities.
• Strong verbal and written communication skills for collaborating with both technical and non-technical colleagues at different levels.
• Good customer service mindset.
• Ability to perform well in a fast-moving environment and adapt to changing priorities.
• Willingness to work irregular hours when project demands require it.
• Candidates who do not meet every requirement are still encouraged to apply if they are otherwise qualified.

Benefits and Perks

• Medical, dental, and vision coverage beginning after 60 days.
• Paid time off.
• 401(k) retirement plan with company matching.
• Professional development support to encourage career growth.
• Access to an on-site gym and gaming lounge.
• Friday catered team lunches.
• Quarterly company outings.

About TaxRise

TaxRise is working to transform how taxpayers manage tax challenges. The company emphasizes lifting people up, celebrating wins, and making a real difference in clients’ lives.

It describes itself as a fast-growing organization in its industry and is looking for talented people who want their work to have a meaningful impact.

Equal Opportunity and Accommodation

TaxRise is an equal opportunity employer and makes hiring decisions without regard to protected characteristics under applicable law, including race, color, religion, sex, gender identity or expression, national origin, age, disability, marital status, sexual orientation, genetic information, military or veteran status, and other legally protected categories.

The company also supports qualified applicants with disabilities and will provide reasonable accommodations during the hiring process when requested through the recruiter.

California Applicant Notice

Applicants in California should review the Notice at Collection and California Privacy Policy before submitting an application.