IT Support Specialist

About CHAOS Industries

CHAOS Industries is revolutionizing modern defense through its cutting-edge multi-product portfolio designed for domain dominance. Powered by Coherent Distributed Networks (CDN™), the company's solutions enable warfighters, commercial air operators, and border security teams to respond faster, adapt quickly, and maintain superiority against evolving threats.

Founded in 2022 with headquarters in Los Angeles and offices globally including Washington, D.C., San Francisco, San Diego, Seattle, and London, CHAOS Industries has successfully raised $1 billion from top investors such as 8VC, Accel, and Valor Equity Partners.

Role Overview

Seeking an IT Support Specialist to be based at the London headquarters, this role acts as the go-to resource for all local IT requirements. The incumbent will provide exceptional, hands-on support to the executive team and staff by troubleshooting technical challenges, managing hardware and software deployment, and sustaining an optimal IT infrastructure. Collaboration with the wider IT team is essential to support company IT initiatives, system upgrades, and process enhancements in a dynamic environment.

Key Responsibilities

• Deliver personalized and prompt technical assistance to senior leadership and staff via ticket system, phone, email, and direct in-person support.
• Identify and resolve issues related to hardware, software, and networking across Windows, macOS, and Linux platforms with minimal disruption.
• Manage technology setup and support for critical meetings including video conferencing tools and presentation equipment.
• Handle onboarding and offboarding procedures including account creation, device setup, and providing technical training to new hires.
• Oversee enterprise Mobile Device Management (MDM) platforms like Microsoft Intune and Jamf, including device enrollment, configuration management, compliance monitoring, patch management, and security measures.
• Administer user accounts, email systems, and permissions within Active Directory and Microsoft 365 Government Community Cloud High (GCCH).
• Participate in larger IT projects such as upgrading infrastructure, deploying new software, and improving overall system operations.
• Maintain accurate documentation and knowledge base articles to streamline problem resolution and reduce recurring issues.
• Work full-time onsite from Monday to Friday.

Minimum Qualifications

• Bachelor's degree in IT, Computer Science, or a related technical field, or equivalent practical experience.
• At least 4 years of practical experience in IT support, endpoint management, or corporate IT operations.
• Proven methodical troubleshooting skills and ability to effectively prioritize tasks in a fast-paced setting.
• Excellent interpersonal and communication skills with experience supporting diverse organizational levels.
• Over 2 years managing enterprise MDM tools such as Microsoft Intune and Jamf, including tasks like device enrollment, enforcing compliance, and configuring security policies.
• Experience supporting video conferencing solutions including Zoom and Teams Rooms.

Preferred Qualifications

• Experience working with FedRAMP-authorized cloud platforms like Microsoft GCC High, Azure Government, or AWS GovCloud.
• Familiarity with FedRAMP-compliant collaboration and security tools such as ZoomGov, Slack Gov, Zscaler, ThreatLocker, and Microsoft Defender for Government.
• Knowledge of compliance frameworks like NIST 800-171, CMMC, or similar regulatory standards.
• Jamf certification levels 200, 300, or 400.
• Experience operating within environments that handle Controlled Unclassified Information (CUI) or ITAR-restricted systems.

Benefits & Compensation

• Comprehensive health coverage—private medical, dental, and vision plans fully paid by the company for employees and eligible dependents.
• Additional retirement benefit with a 5% pension match.
• Competitive salary packages complemented by pre-IPO stock options, relocation assistance, and upcoming annual bonuses.
• Growing global team of 250+ employees across five international locations.

Compensation Disclaimer

The stated base salary range is an approximation reflecting only the primary salary component and excludes bonuses, equity benefits, and other earnings. Actual pay will consider various factors such as experience, education, critical skills, and business needs. Applicants with salary expectations outside this range are encouraged to apply.

Recruitment Policy

CHAOS Industries does not entertain unsolicited resumes or recruitment agency inquiries; such submissions will neither be reviewed nor compensated.